Win Messenger 5.1 breakes Acrobat - Msgsc.dll' does not exist

[CWatters]

If I try and update 4.7 to 5.1 it breaks Acrobat reader !

Messenger 5.1 appears to install itself ok but when I next try and open the
Acrobat Reader the messenger installer runs again and I get this on screen
error....

An error occured during the installation of assembly component
{C5125B5C-42CD-4C8C-B9E0-B738E6E814A6} HRESULT:-2147024864

The problem appears to be related to these events in the application log...

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 04/10/2005
Time: 23:09:27
User: N/A
Computer: <snip>
Description:
Product: Windows Messenger 5.1 -- Configuration failed.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 04/10/2005
Time: 23:09:28
User: N/A
Computer: <snip>
Description:
Detection of product '{9D1C26BD-E792-4159-9D16-07EA222D8EF0}', feature
'MsgrFeat', component '{462CA1AD-90D6-4FC1-A424-F18BF7817AAA}' failed. The
resource 'C:\Program Files\Messenger\Msgsc.dll' does not exist.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 04/10/2005
Time: 23:09:28
User: N/A
Computer: <snip>
Description:
Detection of product '{9D1C26BD-E792-4159-9D16-07EA222D8EF0}', feature
'MsgrFeat' failed during request for component
'{0495B4B9-264D-46D5-8C55-238BDC3EFBD4}'

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11935
Date: 04/10/2005
Time: 23:10:45
User: N/A
Computer: <snip>
Description:
Product: Windows Messenger 5.1 -- Error 1935. An error occured during the
installation of assembly component {C5125B5C-42CD-4C8C-B9E0-B738E6E814A6}.
HRESULT: -2147024864. assembly interface: IAssemblyCacheItem, function:
Commit, assembly name:
Microsoft.Windows.Networking.RtcDll,type="win32",version="5.2.1004.3",proces
sorArchitecture="x86",publicKeyToken="6595b64144ccf1df"

 

[CWatters]

I should add that the file 'C:\Program Files\Messenger\Msgsc.dll' does
appear to exist in that folder. Size is about 136K

 

[Jonathan Kay [MVP]]

Greetings,

Do you have any AntiSpyware apps running and monitoring the system like Ad-aware or Spybot?
If so, turn them off temporarily, then re-run the 5.1 installer, choose Repair and you should
be good to go.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[CWatters]

Greetings,

Do you have any AntiSpyware apps running and monitoring the system like Ad-aware or Spybot?
If so, turn them off temporarily, then re-run the 5.1 installer, choose Repair and you should
be good to go.

I'll give it another go. I'm running Norton and disabling auto protect
didn't seem to be enough.