My PC turns off and restarts

[Guest]

My PC runs like a dream until I use Messenger Live. I can talk to contacts
but as soon as I use my webcam it shuts down and restarts. Im using Windows
XP Home with SP2. Im on Broadband and I have Nortons Internet security 2006.
Ive looked in the events viewer and had this warning :

Event Type: Warning
Event Source: LOGITECH
Event Category: None
Event ID: 2
Date: 10/09/2007
Time: 17:03:20
User: N/A
Computer: ANN-MARIE
Description:
The description for Event ID ( 2 ) in Source ( LOGITECH ) cannot be found.
The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use
the /AUXSOURCE= flag to retrieve this description; see Help and Support for
details. The following information is part of the event: .

In system I have loads of errors this being the main one :

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 12/09/2007
Time: 17:47:42
User: N/A
Computer: ANN-MARIE
Description:
Error code 1000000a, parameter1 00000000, parameter2 000000ff, parameter3
00000001, parameter4 804e32be.

And this one :

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/09/2007
Time: 17:14:23
User: N/A
Computer: ANN-MARIE
Description:
The Application Layer Gateway Service service failed to start due to the
following error:
The service did not respond to the start or control request in a timely
fashion.

and this one :

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 10/09/2007
Time: 17:13:29
User: N/A
Computer: ANN-MARIE
Description:
The Telephony service hung on starting.

Normally on restart I get a message up saying my system has recovered from a
serious problem and it mentions my alcatel speedtouch connection. Like I
said, its only when I use webcam and some games other than this my PC is
working great!
Hope I have given you enough info to try and help me.
Ann-Marie

 

[Gerry]

My reaction is that some hardware details are needed as incorrect
drivers could be the problem. Two items seem to come into . The make and
model of your webcam and the Alcatel Speed touch modem. Are you located
in the UK and is BT your ISP?

Event ID: 1003 is the Report covering the Blue Screen of Death crash.
Keep your eye open for a mention of a driver file ????.dll or ???.sys.
Watch for it in a of Stop code as and when you get another crash.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

Please can we see a summary of your system components.

This freeware programme is excellent for getting information about
your computer:
Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html

Tip: To copy select Report, Quick Report, Plain Text, highlight
required text, right click and select copy. However, whilst this is
fine for posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Hi Gerry.... Thankyou for your time. I have disabled automatic restart so
next time it happens I can copy down the stop code. I am located in the UK
and Orange is my ISP. Here is a brief summary of my system components for you:
Computer:
Operating System Microsoft Windows XP
Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904
(DirectX 9.0c)
Motherboard:
CPU Type Intel Pentium 4,
1614 MHz (16 x 101)
Motherboard Name ECS L4S5MG (3 PCI,
1 AGP, 1 CNR, 2 DIMM, Audio, Video)
Motherboard Chipset SiS 650
System Memory 224 MB (PC2100 DDR
SDRAM)
BIOS Type Award Modular
(04/29/02)
Peripherals:
Printer EPSON Stylus Photo
RX620 Series
USB1 Controller SiS 7001 PCI-USB
Open Host Controller
USB1 Controller SiS 7001 PCI-USB
Open Host Controller
USB Device Alcatel Speed Touch
ADSL Modem
USB Device Logitech Microphone
(Messenger)
USB Device Logitech QuickCam
Messenger
USB Device Logitech USB Camera
(Messenger)

I hope this is enough to help you. I have concentrated on the areas I
thought applied. Please let me know if there is anything else you can think
of to help. Other than that I will just wait for my next system failure
hehe.
Thanks Ann-Marie

 

[Gerry]

Ann-Marie

I need some more information.

The model no for your Acatel Spped Touch and also for Logitech Web Cam
you were using when the problem occurred.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Hi Gerry.... I looked everywhere for this info, used the Everest again. Dont
know if this is what you need. Sorry Im not sure when it comes to finding
details hehe.
Ann-Marie


Field Value
Device Properties
Driver Description Logitech QuickCam Messenger
Driver Date 14/02/2004
Driver Version 8.2.0.1189
Driver Provider Logitech
INF File oem15.inf
Hardware ID USB\Vid_046d&Pid_08f0&Rev_0100&MI_00
Location Information Camera

Field Value
Device Properties
Driver Description Alcatel Speed Touch ADSL Modem
Driver Date 03/10/2001
Driver Version 140.3.0.1800
Driver Provider Alcatel
INF File oem5.inf
Hardware ID USB\Vid_06b9&Pid_4061&Rev_0000
Location Information Speed Touch USB

 

[Jough Average]

I'm 100% positive that the problem you're experiencing is as follows.

USB Host Controller on your system is the SiS 7001. This controller is not
compatible with XP SP2. There is no support info from Microsoft or SiS on
this issue at all.

The solution: If you updated from SP1 of XP, do a System Restore back to
before that. That could cause some issues though depending on how long it's
been since the update was done.
or
Purchase and install a new USB host controller.

Other than that I haven't been able to find any other solution to the
SP2-7001 problems anywhere on the internet. In fact the SiS website has no
information on the 7001 controller at all.