Why does the Backup command not show up in the menu?

[Guest]

Hi,

I've got Outlook installed as part of Office XP, with Service Pack 3. I
installed the Personal Folders Backup tool from the officeupdate site, but
when I start up Outlook, the Backup command does not show up in the menu.
I've uninstalled/rebooted/re-installed, also tried an Office repair, and
still no go. The troubleshooting help for the tool basically says that if
this problem occurs, that you should re-install...nothing else. So, I'm at a
loss here...short of re-formatting the drive, re-installing Windows and
Office, is there actually a sane solution to this problem?

 

[Brian Tillman]

I've got Outlook installed as part of Office XP, with Service Pack 3.
I installed the Personal Folders Backup tool from the officeupdate
site, but when I start up Outlook, the Backup command does not show
up in the menu.

Reinstall the add-in manually within Outlook. Click
Tools>Options>Other>Advanced Options>COM Add-Ins. Click Add and browse to
C:\Program Files\Microsoft Office\Office10\Addins\outbak.dll, select it, and
click OK. Stop and restart Outlook.