Why does my driver dissappear when I shut off my laptop?

[mrnormal]

I own a Compac Presario C5020US laptop loaded with Vista Basic. I installed
the driver for my HP Photosmart C3180 all-in-one printer from HP's website
and it wiorked just fine. However, when I turn off my laptop then turn it on
again later, the driver is absent. When I turn the printer on, my laptop
starts loading the driver anew. This takes several minutes. After
installation, the printer works fine. Any suggestions?

 

[Alan Morris [MSFT]]

If you are connected wireless to the device HP has a fix for their software
that removes the printer.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[mrnormal]

Dear Alan, sadly, I am not connected wirelessly. My all-in-one unit is
plugged into one of the USB ports. Any suggestions? MRH

 

[Alan Morris [MSFT]]

Is the HP CUE Discovery software loaded?

If it is disable it first to see if that is performing the driver removal.


HP has a diagnostics utility they released this month.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.