Why can't I get Nero 7 off the hard drive with Add/Remove program?

[monty1945]

When I tried to do this, it took a look time in the retrieving
information stage, a few error messages appeared, and it never got to
the next stage, so I canceled it. This happened three times. Can I
just go locate all the Nero files and manually delete them, or is
there a better way?

Thanks.

 

[glee]

What were the error messages, exactly? That might help us determine if the problem
is with the Nero uninstaller or with your system.

You can try some of the Nero 7 Clean Tools:
http://www.nero.com/nero7/enu/Clean_Tools.html

The Nero 7 Clean Tool, General CleanTool, and Registry Checker and Driver CleanTool
would be good ones to try. After running the tools and rebooting, you may still
need to delete the Nero folder manually....I don't know, as I have never had to
manually uninstall any version of Nero.

 

[monty1945]

I was getting NMIndexStorevr.exe has encountered a problem and will
now close, which I searched around for, and it appears to be related
to Nero Scout. The advice on other forums was to disable it, but when
I clicked on properties, I saw no such box to check off, which they
said would be there. I tried to run Nero, to see if I could disable
it that way, but I get the operation failed/missing file errors.

As I was watching the Add/Remove doing it's information retrieval,
there were some messages as operations failing due to files not being
found. Also, the screen lost the icons on the desktop for a few
seconds two times during the information retrieval.

 

[glee]

To get rid of Nero Scout:
http://forums.afterdawn.com/thread_view.cfm/238141
or
http://www.help2go.com/Tutorials/Software_Utilities/Disable_Nero_Scout_in_Nero_7.html

Click Start> Run, type or copy/paste:

regsvr32 /u "%COMMONPROGRAMFILES%\Ahead\Lib\MediaLibraryNSE.dll"

Click OK, then reboot.

 

[monty1945]

I tried regsvr32 /u "C:\Program Files\CommonFiles\Ahead\Lib
\MediaLibraryNSE.dll" which is on that link you provided, but it did
not work. Are you sure the % symbols are required?

 

[Guest]

Looks like an uninstall was attempted and either was halted, or failed at
some point.

 

[monty1945]

Yes, so should I just go ahead and try to delete all Nero files
manually?

 

[glee]

Use either
regsvr32 /u "C:\Program Files\Common Files\Ahead\Lib\MediaLibraryNSE.dll"
or
regsvr32 /u "%COMMONPROGRAMFILES%\Ahead\Lib\MediaLibraryNSE.dll"

The "quotes" are required, as are the %signs% in the second example.

Make sure the file MediaLibraryNSE.dll is located there....if not find where it is
and adjust the path to that location.

Did you reboot afterwards?

Did you get a success message after running the command?

What exactly do you mean by "it did not work"?

 

[monty1945]

I think it might have kicked back a file not found type of message,
but I'm not sure - definitely not a success message. I'm not on that
computer now, so I'll have to try this tomorrow. I guess if it's
located somewhere else, I can cut and paste it so that I don't have to
change the command.

Thanks for the time.

 

[RalfG]

No, deleting files is not the same as uninstalling and it does nothing to
remove settings from the system registry.

Usually the simplest way to fix a flubbed uninstall is to reinstall the
offending program, rebooting if required, and then try uninstalling it again
the normal way. Turn off your antivirus/spyware software temporarily while
you do this.

 

[Joe At Work]

Check here:
http://www.nero.com/nero7/enu/Clean_Tools.html