why cant i connect to someone to remotley assist them??

[Guest]

I keep getting this message!!! Remote Assistance connection could not be
established because the remote host name could not be resolved. Please try
again.

Help!!

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

------------------------------------------------------------------------------------

:

| I keep getting this message!!! Remote Assistance connection could not be
| established because the remote host name could not be resolved. Please try
| again.
|
| Help!!

 

[Guest]

Carey,

I've tried attempting to use MSN messenger but I continue to receive the
same error message.

 

[Guest]

This can also happen because simply the user who your trying to connect to
doesnt have remote assistance enabled. Its happened to me