White tab halting Windows setup

[Guest]

Brand new laptop arrived this morning with everything preinstalled. In
Windows XP setup, after clicking "Help me configure my internet," or
something to that effect, there is now a white tab that obscures most of the
setup screen. There doesn't seem to be anything I can do to get rid of it or
get past it. I can hit F1 and bring up the help wizard question mark, but
the only option it gives is to hide it. I tried to just start over with a
clean install, but the install wizard recognizes that the previous install is
still in setup and won't allow me to go further. Any help would be
appreciated.

 

[Carey Frisch [MVP]]

Contact the manufacturer of your new computer
for free support assistance.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

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:

| Brand new laptop arrived this morning with everything preinstalled. In
| Windows XP setup, after clicking "Help me configure my internet," or
| something to that effect, there is now a white tab that obscures most of the
| setup screen. There doesn't seem to be anything I can do to get rid of it or
| get past it. I can hit F1 and bring up the help wizard question mark, but
| the only option it gives is to hide it. I tried to just start over with a
| clean install, but the install wizard recognizes that the previous install is
| still in setup and won't allow me to go further. Any help would be
| appreciated.

 

[WM]

Can you use any keyboard accelerator to get past it? Alt+N is generally the
Next keyboard, you might also try Alt+C, which would generally be Cancel, if
available. Try different key combinations.

As another option, try using Shift+F10, and seeing if you can get a command
prompt started. If so, then open task manager (taskmgr.exe) and see if you
can kill the configuration window.

HTH.