defective Windows XP Setup CD

[Guest]

Hello
I'm trying to install the Windows® XP Recovery Console.
According to the Microsoft instructions, "Prior to booting to the Windows®
XP Recovery console, you must install the console. To do so, perform the
following steps:"
1, Insert the Windows XP CD into the CD or DVD drive.
2, Click the Start button and then click Run.
The Run window appears.
3, In the Open: field, type x:\i386\winnt32.exe /cmdcons, where x is the
drive
letter of the CD or DVD drive.
4, Click the OK button.
5, Follow the instructions on the screen to finish Setup.
6, Click the Start button, click Turn off the computer, and then click
Restart.

The problem is that the SETUP, alluded to in step 5, never finishes. I
consistently get the error message,
"Setup information file D:\i386\COMPDATA\NTCOMPAT.INF is invalid."
followed by
"Setup failed and Cannot Complete the Windows Setup Wizard"
and finally,
"The installation did not complete correctly."
This seems to indicate, to me, a bad Windows XP CD.
Any suggestions and or comments are greatly appreciated.

 

[Michael A. Covington]

First, give the CD a bath with dishwashing detergent and gently pat it dry.

Then, if it still doesn't work, duplicate it onto CD-R using another
computer.

Or call Microsoft.

You may also have a CD-ROM drive problem.