White screen freeze

[Charlie3110]

Hi my lap top has devleoped some problem on boot up. It just freezes onto a
white screen on boot up before I see any graphics. It looks as though it can
access the DVD/CD drive but any attempt to boot up with a recovery disc fails
in the same white screen and it freezes. I have tried the manufacturers
advice as powering up with the F12 key pressed and another suggestion on the
CD to hold the C key down whislt turning on the power brings the same result.
Nothing bu the white screen. I have treid F8 to see if I can get into safe
mode but it won't move on past the initial clunking of the drives and then
silence. I can't think of any way to get this to allow me to move on. I am
sure you can though? I would be happy to format and reload but if I can't
access the drive then how can I do that?
Thanks
Charlie

 

[John John]

It's a hardware problem not a Windows problem, the problem happens
before Windows boots. Go in the BIOS and check that the boot order is
set to boot to the CD before the hard drive and try your recovery disk
again. If you can't boot with the CD you will have to have someone
service the laptop.

John

 

[Charlie3110]

thanks John I think you are right. As the CD whirrs on start up I think the
BIOS is already set to look at it but it won't run the recovery disc. I think
maybe this is terminal and I am quite prepared to buy a new laptop.
Charlie