Which plugin (or maybe something enabled) do I need?

[Jackson]

My daily (on line) newspaper (Pensacola News Journal)
invites readers to make comments on articles it has
published. When the comment appears a moment later, a
ThumbsUp/Down icon is displayed, and the reader can vote Up
or Down. A running score is shown which allows one to judge
the feeling of the community.

Evidently I am the only person in the county that can't vote
because the icon does not display on my XP MCE desktop nor
on my XP HE laptop. Evidently I am missing a plugin or some
such thing. I talked to people at the paper and they assure
me that XP is okay. Also, since the running score keeps
changing, I know that others are voting. My wife, who has a
W7 laptop (right out of the box) has the icon displayed, and
she can vote.

I use IE8. I tried Firefox, but couldn't even get logged in
with that. Chrome lets me log in, but doesn't show the
ThumbsUp/Down, same as IE8.

The comments page has a block at the bottom that says
" Powered by Pluck ". I suspect that might have something
to do with the situation, but that's a wag.

I have installed all the published updates. Help
appreciated.

 

[Don Phillipson]

. . . I am the only person in the county that can't vote
because the icon does not display on my XP MCE desktop nor
on my XP HE laptop. Evidently I am missing a plugin or some
such thing. I talked to people at the paper and they assure
me that XP is okay.

When you go to the voting page, what do you see at the very
top edge of the IE active window? When a plugin is called
but missing, default configuration shows a one-line notice at
the top of the active window, with the option to instal the plugin.

 

[Jackson]

When you go to the voting page, what do you see at the very
top edge of the IE active window? When a plugin is called
but missing, default configuration shows a one-line notice at
the top of the active window, with the option to instal the plugin.

Thanks for answering. There is no instruction up there.

The 'running score', which must be a part of the mystery app
that perform the tally and display of Thumbs UPs and Downs,
displays perfectly. Just the part that reads the UP or Down
click and dutifully adds or subtracts one from the running
score seems to be missing from my two XP computers.

 

[Jackson]

/.../

Disable your security software (anti-virus, 3rd party firewall, etc).
If you're using the hosts file to block content, like ads, move or
rename it. Flush the web browser TIF cache. Then retest.

Thanks for answering. I turned off my Panda Cloud AV, shut
down ZA firewall (and opened up Windows firewall), cleaned
up drive C:/, which included flushing the web TIF and
disabled HOSTS, but the problem persists.

I read a lot from the Drudge Report, and most of the papers
he copies offer provisions for the reader to make comments.
Each of these reader's comments has (usually) a tiny little
ThumbsUp/Down icon for voting. All seem to work perfectly
on both my machines. It's only my local paper that seems
not to work for me, altho I must admit it seems to work for
everybody else, including my wife.

I appreciate your help.

 

[VanguardLH]

Thanks for answering. I turned off my Panda Cloud AV, shut
down ZA firewall (and opened up Windows firewall), cleaned
up drive C:/, which included flushing the web TIF and

While you could review all the settings in the Internet security zone
(Internet Options -> Security tab -> Internet zone) to see if, for
example, scripting had been disabled, it might be easier to reset it to
its default protection level and retest. Under the Internet security
zone,

Also check the Restricted Sites security zone to see if any sites are
listed under there (to neuter them).

Under the Privacy tab, check if any sites are listed for which their
cookies will get blocked at at what level you are filtering cookies (if
other than the Default level).