Where's My Printer ICON????????

[Gracie]

We're starting to upgrade our machines to XP district-
wide and we've noticed that the Printer Status Icon
doesn't display in the Notification Area or System Tray.
Does anyone know how to configure this to be enabled? Is
it GPO, Default Profile, Image or Reg Hack?

 

[Jin Feng \(MSFT\)]

Gracie,

Could you be a bit more specific, e.g. from what OS did you grade to XP? Are
these machines in a domain enviroment of workgroups?

Also, could you please do a quick check?

1. Pause a printer in your Printers and Faxes folder.
2. Print a document (or a test page) to the paused printer.

Now according to what you said, the print tray icon won't show up. Then

3. In the Printers and Faxes folder, double click the printer to bring up
the print queue window. You will find the document has a column called
"Owner".

4. Then you bring up the Task Manager (by Start->Run->"taskmgr"), and select
the Users tab. Take a look what's the under the "User" column.

Are those two strings (the one in the "Owner" column and the one in the
"User" column) identical? (They're case sensitive).

--
Jin Feng
Microsoft Printing, Imaging and Fax Team

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Please do not send email directly to this alias. This alias is for newsgroup
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[Jin Feng \(MSFT\)]

Goto Printers and Faxes folder, and choose menu File -> Server Properties ->
Advanced tab, make sure both "Show informational notifications for local
printers" and "Show informational notifications for network printers" are
on. Although I'm not sure it would help or not: because turning off these
two meanings user wouldn't see the notification balloon, but the printer
icon should still appear in the tray area no matter what.

BTW, could you also do the check I mentioned in my previous reply?
--
Jin Feng
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Gracie]

The names are the same but the first three letters are
capitolized in the printer queue and not so in the owner
name in Task MGR. What does that mean and how does that
affect our ability to display the status of a printer's
printing in the notification area.

 

[Jin Feng \(MSFT\)]

Thank you for the information you provided on this problem. Based on this
information, I believe this is a bug in Windows XP. Unfortunately,
Microsoft policy prohibits me from providing any information on future bug
fixes or service packs.

The only workaround I can suggest is to ask the user to log on with the user
name exactly as it appears in the print queue, with the first three
characters capitalized. With the login name and the print queue name now
matching exactly, the printer tray icon should appear as it is supposed to.
--
Jin Feng
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.