what went wrong?

  • Thread starter Thread starter Laura
  • Start date Start date
L

Laura

Sorry if this is long...

My laptop (Sony vaio w/Home Premium) came with a trial version of Norton
360. I decided that would uninstall it and replace it with Avast! free home.
I uninstalled Norton and any other Symantic software found in Add/remove
programs. I also ran the Norton removal tool that someone posted a link to.
Everything seemed fine.

I noticed that Sony said I had a few software updates that needed to be
downloaded & installed. I downloaded them and installed them. Still
everything seemed fine.

I had downloaded an earlier version of Avast last month to install on
another computer. I had also downloaded the lastest version last night. I
accidently installed the earlier version. It installed without any problems
but soon notified me that an newer version existed. I then installed the
lastest version OVER the installed version. I guess this is where I goofed.

After the install completed the computer needed to reboot. Well the computer
would not fully shutdown. My screen went black but the mouse was till lit
and I could move the curser. I let the computer sit this way for about 20
minutes. I was finally able to get the computer to shut down by hitting the
power button a few times.

This morning when I hit the power button the computer immediately went back
to this odd state. Curser worked but no windows. I hit the power button a
few times and the computer finally acknowledged it had a problem and allowed
me to boot in safe mode. From here I did a system restore to yesterday
morning.

The computer is fine right now but I would still like to replace Norton with
Avast. Then I would like to install SP1.

Does anyone have any ideas as to what went wrong and how to I prevent it
from happening again?
 
Laura said:
The computer is fine right now but I would still like to replace Norton
with Avast. Then I would like to install SP1.
Click to expand...

Both make sense.
Does anyone have any ideas as to what went wrong and how to I prevent it
from happening again?
Click to expand...

You pretty much have to do the same thing over again, with two adjustments:

1. Use only Symantec's removal tool to uninstall Norton, do not bother to
uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
reboots after each run, in order to rid your computer completely of Norton.
One is not enough.
2. After the final reboot, install the correct version of Avast.

Charlie42
 
and to add... avast will self-update, so even if you installed the older
version, it will automatically update itself.
AVG 7.5 free is also another great free option. Either way, you are right
to get rid of anything Norton.
 
Which is better? AVG or Avast?

KDE said:
and to add... avast will self-update, so even if you installed the older
version, it will automatically update itself.
AVG 7.5 free is also another great free option. Either way, you are right
to get rid of anything Norton.
Click to expand...
 
Charlie42 said:
Both make sense.


You pretty much have to do the same thing over again, with two
adjustments:

1. Use only Symantec's removal tool to uninstall Norton, do not bother to
uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
reboots after each run, in order to rid your computer completely of
Norton. One is not enough.
2. After the final reboot, install the correct version of Avast.

Charlie42
Click to expand...

thanks. I'll try again later. Keep your fingers crossed.
 
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