What is right 'name' for the Windows XP SP2 install CD? - helping my uncle

[Mark C]

My uncle recently had a trojan. After it was removed, Windows File
Protection put up a dialog to replace unknown programs with good
versions. It asked for "Insert Windows XP Professional Service Pack
2 CD"

My uncle only has a (logoed, hologramed, looks legit) XP SP1a (a?) CD
and this was rejected, so we canceled out.

It looks like he's been given an XP SP1a disk with his computer, but
the drive has been installed from an SP2 install disk.

I've suggested he contact the people he bought the computer from and
get an SP2 install disk, so we can run SFC.EXE (System File Checker
which checks system files and replaces unknown versions), but the
disk they gave him still gives the message above. I suspect they
have given him a disk with the SP2 patch on it, instead of a full
install disk.

What CD should he ask his support for, what's it called so they
understand and give him the correct one?

Thanks,
Mark

 

[Glen]

You have a couple of options as far as I can see. Go back to the store and
ask for a disc with the exact version they installed. You might find that
they installed XP SP1 then updated it to SP2 so you already have the correct
disc according to that scenario. If that is the case or the store are no
help you can slipstream the disc which will add SP2 to the XP disc you have.
There are plenty of web sites that will show you how to slipstream SP2 onto
XP disc Its not hard. Here's one to get you started.

http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp

Glen

 

[Nepatsfan]

My uncle recently had a trojan. After it was removed,
Windows File Protection put up a dialog to replace unknown
programs with good versions. It asked for "Insert Windows
XP Professional Service Pack 2 CD"

My uncle only has a (logoed, hologramed, looks legit) XP
SP1a (a?) CD and this was rejected, so we canceled out.

It looks like he's been given an XP SP1a disk with his
computer, but the drive has been installed from an SP2
install disk.

I've suggested he contact the people he bought the computer
from and get an SP2 install disk, so we can run SFC.EXE
(System File Checker which checks system files and replaces
unknown versions), but the disk they gave him still gives
the message above. I suspect they have given him a disk
with the SP2 patch on it, instead of a full install disk.

What CD should he ask his support for, what's it called so
they understand and give him the correct one?

Thanks,
Mark

You might find this article helpful:

You may be prompted to insert a Windows XP Professional CD when
you run the System File Checker tool in Windows XP Home Edition

http://support.microsoft.com/kb/897128/en-us

I kept getting the same message you got even when I put a
"slipstreamed" XP installation CD in the drive. After following
the procedure outlined in that article, System File Checker ran
properly with no CD requests.

Good luck

Nepatsfan

 

[Ramesh, MS-MVP]

[Automated slipstreaming] AutoStreamer 1.0.30:
http://www.majorgeeks.com/download4444.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


My uncle recently had a trojan. After it was removed, Windows File
Protection put up a dialog to replace unknown programs with good
versions. It asked for "Insert Windows XP Professional Service Pack
2 CD"

My uncle only has a (logoed, hologramed, looks legit) XP SP1a (a?) CD
and this was rejected, so we canceled out.

It looks like he's been given an XP SP1a disk with his computer, but
the drive has been installed from an SP2 install disk.

I've suggested he contact the people he bought the computer from and
get an SP2 install disk, so we can run SFC.EXE (System File Checker
which checks system files and replaces unknown versions), but the
disk they gave him still gives the message above. I suspect they
have given him a disk with the SP2 patch on it, instead of a full
install disk.

What CD should he ask his support for, what's it called so they
understand and give him the correct one?

Thanks,
Mark

 

[Mark Cranness]

You might find this article helpful:

You may be prompted to insert a Windows XP Professional CD when
you run the System File Checker tool in Windows XP Home Edition

http://support.microsoft.com/kb/897128/en-us

I kept getting the same message you got even when I put a
"slipstreamed" XP installation CD in the drive. After following
the procedure outlined in that article, System File Checker ran
properly with no CD requests.

Good luck

Nepatsfan

Your advice was spot on, one of the inf files was incorrect.

After fixing it, it still asks for an XP Home disk, so we'll get one
of those (I think I have a source).

Thanks!