Compatibility may be an issue here. Try running the program in Compatibility
Mode. Type "compatible" into Help & Support:
The Program Compatibility Wizard
This wizard prompts you to test your program in different modes
(environments) and with various settings. For example, if the program was
originally designed to run on Windows 95, set the compatibility mode to
Windows 95 and try running your program again. If successful, the program
will start in that mode each time. The wizard also allows you to try
different settings, such as switching the display to 256 colors and the
screen resolution to 640 x 480 pixels.
If compatibility problems prevent you from installing a program on Windows
XP, run the Program Compatibility Wizard on the setup file for the program.
The file may be called Setup.exe or something similar, and is probably
located on the Installation disc for the program.
To run the Program Compatibility Wizard
1.. Start the Program Compatibility Wizard.
2.. Follow the instructions in the wizard.
Note
a.. To start the Program Compatibility Wizard, click Start, click Help and
Support, click Find compatible hardware and software for Windows XP, and
then, under See Also in the navigation pane, click Program Compatibility
Wizard.
Set the compatibility properties manually
As an alternative to running the Program Compatibility Wizard, you can set
the compatibility properties for a program manually. The settings are the
same as the options in the Program Compatibility Wizard.
To set the compatibility properties for a program manually
1.. Right-click the program icon on your desktop or the shortcut on the
Start menu for the program you want to run, and then click Properties.
2.. Click the Compatibility tab, and change the compatibility settings for
your program.
Notes
a.. The Compatibility tab is only available for programs installed on your
hard drive. Although you can run the Program Compatibility Wizard on
programs or setup files on a CD-ROM or floppy disk, your changes will not
remain in effect after you close the program.
b.. For more information about an option on the Compatibility tab,
right-click the option and then click What's This.
