What Causes Print Failure of PDF files?

[Guest]

Does anyone have any advice how to correct the problem with certain
attachments? I get pdf files or other files opened in Photo Studio 2000, and
for some reason the printer starts printing the file, and then it stops and I
get a message saying "document failed to print." This happens with certain
documents and not others in attachment. Does it have anything to do with DSL?
I cut and paste the document into Word and it prints. I already reinstalled
the printer software and downloaded Foxit as an alternative to Acrobat
Reader, but it still happens. The senders have no problem printing.
Thanks.

 

[Carey Frisch [MVP]]

Save the .pdf files to a new hard drive folder, then open the .pdf file.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

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:

| Does anyone have any advice how to correct the problem with certain
| attachments? I get pdf files or other files opened in Photo Studio 2000, and
| for some reason the printer starts printing the file, and then it stops and I
| get a message saying "document failed to print." This happens with certain
| documents and not others in attachment. Does it have anything to do with DSL?
| I cut and paste the document into Word and it prints. I already reinstalled
| the printer software and downloaded Foxit as an alternative to Acrobat
| Reader, but it still happens. The senders have no problem printing.
| Thanks.

 

[Guest]

I tried the workaround, but it didn't help. I even renamed the file. What
might be the source of this strange problem? Any new ideas will be most
welcome!
Thanks.

 

[Guest]

HP Technical Assistance emailed me and informed me that the problem is due to
the fact that PDF files use java script, whereas the printer uses PCL. I had
to simply install a different printer - HP 3420. This solved the problem.

 

[Guest]

Thank you. Actually someone at my printer HP company informed me that it is
due to a code conflict. They told me to install a different printer and use
it rather than my existing printer as the default when printing pdf. It works
fine now.