What caused this crash?

I

inkexit

I have an Acer aspire 3000 laptop. Recently, while playing poker
online, it suddenly crashed and rebooted. When it restarted the bios
came and went fine, but the only thing that happened after that was a
blinking cursor in the upper left hand corner of a black screen. It was
un-responsive to anything except ctrl-alt-delete, which only rebooted
it to the same screen. I had noticed an odd error in Photoshop a few
days before. Photoshop would load normally, only the "background" of
the application was not there. That is, the photoshop toolbars were
there, but where the screen is normally white, the "canvas" so to
speak, you could see the desktop. Also, wherever there was black text
on the tools and menus, you could also see the desktop. I could not
load any file of any extension, nor could I create a new file. Besides
the Photoshop bug, everything else ran fine.

I was online playing poker when the crash occurred. I had numerous
notepad windows running, not all of which were saved. I have never made
any physical modifications of the laptop hardware at all, though I have
had to re-install Windows XP three times previously after becoming
infected with spyware. Each time I re-installed I did it from a
seperate partition where the Acer sotware had installed all the back up
files, e.g., I did not re-install from CD. It didn't seem like the hard
dirve was entirely formatted when I did this, and indeed a third
partition, "drive D" was left exactly as it was with all data intact
after every restore. I will also say that at times I ran my laptop for
extended periods and the underneath of it sometimes grew quite hot. I
also frequently simply closed it up when I was done with it, which sets
it into hibernation mode.

I decided to try to re-install on top of windows hoping not to lose any
data that I did not have backed up. After switching to boot from CD in
the bios and rebooting, an error came up which stated the drive was
invalid: abort, retry, or fail. I chose the fail option a few times and
then was asked if I wanted to restore the hard drive. Noting that all
data would be lost, I chose to try something else. I downloaded a copy
of Knoppix Live Cd on my other computer, burned the disc, and booted up
to linux. The first partition, the one with all of Acer's restore
files, was fine and readable, though icons were created for the other
two partitions, they were not accessable, and unmountable.

Seeing as though I had no other choice, I went back to my restore CD
and restored via that route. A funny thing then occurred. After having
switched out all the discs and being told to go back to the original
"system" disk, the installation hung. It froze while "copying data" at
40% complete. I ctrl-alt-deleted a few times and the installation would
resume, again freezing at 40%. Disgusted, I decided to reboot off the
hard drive in an attempt to stop the installation process so I could do
it all over again and hope for better results. At this point however,
windows booted up normally off the hard drive and I went through the
standard "first run" procedures--set time zone, language, user names,
etc. It now appears to be working fine but every time I boot up, a DOS
screen comes up which says it is checking for LAN connections. I have
let this go for a number of minutes, but it never seems to cancel
itself out--my laptop is not hooked up to any LAN. I end up having to
press esc to skip this check, and then Windows XP boots up normally.

After I had everything set to go I went into to the D drive to check to
see if there was anything there, upon doing this I was told I had to
format the drive, which I did. I also went to immediately restore the
computer off of the hard drive so as to complete the installation
process. Normally this is started by pressing alt-f10, which will send
you in to the restore options. Now, however, this hotkey does nothing.
Before when I re-installed off the hard drive restore partition, the D
drive partition was left intact, and the computer never ran a LAN test
during boot up.

Things seem to be working normal now except for the LAN check, but this
is only the first day. I would like to get opinions on what might have
caused this crash. I would very much like to take any and all
preventative measures to insure this doesn't happen again. I would also
like to see if it is possible to get back any of the lost data. I own a
copy of getdataback, but the documentation states I need to run it off
a sperate hard drive to get it to work. I am not very anxious to open
up my laptop and take out the hard drive. I am wondering if I can run
getdataback off another partition, say the D drive. Getdataback's
documentation also stated I could run it off a live CD, but I don't
have a proper copy of XP. I have a version issued by Acer that is
spaced out between 4 CDs, and I am not sure if I could even create an
XP live CD.

Thanks for all help in advance.
 
R

Rock

I have an Acer aspire 3000 laptop. Recently, while playing poker
online, it suddenly crashed and rebooted. When it restarted the bios
came and went fine, but the only thing that happened after that was a
blinking cursor in the upper left hand corner of a black screen.

I would also like to see if it is possible to get back any of the lost
data. I own a
copy of getdataback, but the documentation states I need to run it off
a sperate hard drive to get it to work. I am not very anxious to open
up my laptop and take out the hard drive. I am wondering if I can run
getdataback off another partition, say the D drive. Getdataback's
documentation also stated I could run it off a live CD, but I don't
have a proper copy of XP. I have a version issued by Acer that is
spaced out between 4 CDs, and I am not sure if I could even create an
XP live CD.

For a live CD there are several options you can use. Do a Google search.
One is the Bart's PE
http://www.nu2.nu/pebuilder/

Or a Ultimate Boot CD
http://www.ultimatebootcd.com/

Is the system clean of malware? Check the hard drive with a drive
diagnostic utility from the drive manufacturer's web site. Run memory
diagnostics using these tools. Let it run for awhile, not just a single
pass. Blow out all the dust.

Memtest86+
http://www.memtest.org/

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

DocMemory Memory Diagnostic
http://www.simmtester.com/page/products/doc/download.asp
 

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