WGA seems to disable any subsequent Updates

[Guest]

I've got a laptop that passed the genuine advantage web based validation. I
then went to do updates through the update site. The system pushed WGA to my
laptop and installed it successfully (since I got the congratulations
notice).

Subsequently, whenever I go to the update site, IE's display bar shows
little activity. I've let the thing sit for over 6 hours to no avail. The
end result is that I can not do any updates.

I've got other XP machines that can access the update site during the same
period that this one laptop is stalled.

Any ideas/suggestions on what is going on.

 

[Bill Sanderson]

WGA should not have this effect, but any update, if it doesn't complete
installation correctly, might.

You could check out the windowsupdate.log file for clues:

start, run, notepad %windir%\windowsupdate.log

but it can be long and not particularly interesting.

You might also want to troubleshoot WGA, just to verify whether it is
completely installed correctly:

http://www.microsoft.com/genuine/diag/

If that checks out OK, you want WindowsUpdate troubleshooting:

http://v4.windowsupdate.microsoft.com/troubleshoot/

(you may find an error message in the log file which will help with that
troubleshooter.)