WerSvc Event ID 5007

[Hakvinius]

Does anyone have a clue what this is?
(Found in the log as an error)

Log Name: Application
Source: WerSvc
Date: 6/6/2007 8:45:40 AM
Event ID: 5007
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Z1
Description:
The target file for the Windows Feedback Platform (a DLL file containing the
list of problems on this computer that require additional data collection
for
diagnosis) could not be parsed. The error code was 8014FFF9.

 

[Jimmy Brush]

Does anyone have a clue what this is?
(Found in the log as an error)

Log Name: Application
Source: WerSvc
Date: 6/6/2007 8:45:40 AM
Event ID: 5007
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Z1
Description:
The target file for the Windows Feedback Platform (a DLL file containing
the
list of problems on this computer that require additional data
collection for
diagnosis) could not be parsed. The error code was 8014FFF9.

Hello,

This error is related to Windows Error Reporting.

It means that a data file that it uses has expired.

- Is your system time correct?
- Have you turned off automatic updates / automatic windows error reporting?

Try going to the control panel -> problem reports and solutions -> Check
for new solutions and see if this causes the error to stop occurring.

 

[Hakvinius]

Hello,

This error is related to Windows Error Reporting.

It means that a data file that it uses has expired.

- Is your system time correct?
- Have you turned off automatic updates / automatic windows error
reporting?

Try going to the control panel -> problem reports and solutions -> Check
for new solutions and see if this causes the error to stop occurring.

Thanks for your suggestions, but my system time is perfectly correct. Auto
updates and
automatic error reporting is on (and seems to work). Also checked for new
solution, but
no clue there.
This suddenly happened June 1. I found another thread where another person
(in another
part of the world) got this the same date.

Nothing else seems "funny" in my system.

 

[Jimmy Brush]

Hello,

- Open windows explorer
- Find the following file:

c:\windows\system32\wertargets.wtl

- right-click it and click properties
- Click the details tab
- Post the info for it (size, date created, date modified, attributes,
owner)

 

[Jimmy Brush]

Excuse me for butting in on someone else's thread but I have exactly the
same error occurring at first boot into Vista Ultimate, and I haven't
thus far managed to get an answer anywhere else.

In answer to the last question:

Size: 2kb (4kb on disk)
Date Created: 05/07/2007
Date Modified: 05/07/2007
Attributes: A
Owner: System

Hello,

This error means that a file associated with the customer experience
improvement program, wertargets.wtl, is expired.

The root cause of the error is that KB 931174 updates your computer with
an unusable, already-expired wertargets.wtl file.

To stop this error, you should uninstall KB 931174.

- Click start
- Click Control Panel
- Click Programs
- Click Programs and Features
- On the left, click View installed updates
- Find KB 931174 and click on it
- Click uninstall on the toolbar when it appears

If uninstalling the update does not stop the error, you can manually
replace the file that is causing the problems:

- Download and save http://www.jimmah.com/vista/downloads/wertargets.bin
- Once downloaded, if you cannot see the .bin part of the file, disable
hiding file extensions by going to an explorer window, clicking organize
-> folder and search options -> view tab -> unchecking the appropriate box
- rename the file to wertargets.wtl
- Click start
- Type: command prompt
- Right-click command prompt and click Run As Administrator
- Type the following commands, pressing enter after each line:

cd %systemroot%\system32
takeown /F wertargets.wtl /A
icacls wertargets.wtl /grant AdministratorsM)

- Move the downloaded wertargets.wtl file to your system32 folder

 

[Jimmy Brush]

Thanks for the quick response.
I uninstalled KB 931174 and the error hasn't occurred at reboot so far.
It concerns me that this update was regarded as important and to
improve the reporting procedure.
Wouldn't it be better to leave it in place and apply the fix you have
posted anyway?

Unfortunately, the "fixed" file I posted does not actually fix the
update, it just stops the error from occurring. Essentially, the file I
offer for download is empty.

The behavior of the system when it has an expired file is the same as if
there is an "empty" file there -- except it does not record an error in
the event log when it encounters an empty file. This results in stopping
the error without fixing or breaking anything.

I do not know whether Microsoft intended for this file to expire or if
it was a mistake on their part. Therefore, the safest course of action
IMHO would be to assume the update is in error and to uninstall it,
rather than risk it functioning in an invalid state.

I have reported this issue to Microsoft through the channels available
to me as an MVP, and it is up to Microsoft to correct this issue.

So far I have not received any feedback from Microsoft about this issue.