weird problem[?] annoyance with "Send/Receive" behavior and the Outbox

[albert]

I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do not
click "Send/Receive" immediately, the message changes from italicized [ready
to send] to regular font [not to be sent]. In fact, if it takes more than a
second or two for Outlook and my ISP's email server to get going, then the
message reverts to "no send" status.

There are times when I click send [in the message window], and the message
does not go out when I then do "Send/Receive" -- I check the Outbox [it was
not the open folder when I did the message or the "Send/Receive"], and the
message is not italicized. I am not certain, but when there are multiple
messages in the Outbox, and I *do not* have the Outbox open, it even seems
to happen then. This seems to happen irregularly. [It's hard to tell,
since after doing a Send/Receive, I have to open the Outbox to see what
message is stuck there, and once the Outbox is open, the highlighted message
quickly goes to "no send" status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help will be
appreciated.

TIA
albert

 

[Russ Valentine [MVP-Outlook]]

If you have antivirus scanning of email enabled, turn it off.

 

[albert]

Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling me.

FYI [and, esp. for others who may encounter the same puzzling behavior] -- a
bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used Norton
AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program. The old
machine had Norton AV set to scan incoming email, and there were no problems
with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always "scan
*incoming* email". I turned off Norton AV's *outgoing* email scanning [it
defaults to scanning outgoing mail]. I also turned off, entirely, the
Norton Antispam feature, including its default integration with Outlook. As
I more carefully investigated its configuration settings, I noticed that
Norton Antispam defaults to scanning incoming email [IMHO, a good idea] and
*outgoing* email [at my level of expertise, I am not at all clear as to why
I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see what
that does. But frankly, after a month with the new machine, I have not yet
seen much value to the Norton Antispam setup -- as my ISP used Brightmail
and, spamwise, does a pretty good job lately. Over the past month, using
its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert

If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]

I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help will
be appreciated.

TIA
albert

 

[Brian Tillman]

So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email".

Even that is unnecessary and can cause trouble. DIsable NAV mail scanning
altogether.

 

[Russ Valentine [MVP-Outlook]]

All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
--
Russ Valentine
[MVP-Outlook]

Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling
me.

FYI [and, esp. for others who may encounter the same puzzling behavior] --
a bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used
Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
The old machine had Norton AV set to scan incoming email, and there were
no problems with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email". I turned off Norton AV's *outgoing* email
scanning [it defaults to scanning outgoing mail]. I also turned off,
entirely, the Norton Antispam feature, including its default integration
with Outlook. As I more carefully investigated its configuration
settings, I noticed that Norton Antispam defaults to scanning incoming
email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
I am not at all clear as to why I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see
what that does. But frankly, after a month with the new machine, I have
not yet seen much value to the Norton Antispam setup -- as my ISP used
Brightmail and, spamwise, does a pretty good job lately. Over the past
month, using its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert

If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]

I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the
folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help
will
be appreciated.

TIA
albert

 

[albert]

Brian and Russ,

Thanks for the advice. Yes, I always keep my AV protection on all the time.

I will try turning off the NAV incoming email scanning.

albert

All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
--
Russ Valentine
[MVP-Outlook]

Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling
me.

FYI [and, esp. for others who may encounter the same puzzling
behavior] -- a bit more background now that your solution seems to have
done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used
Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
The old machine had Norton AV set to scan incoming email, and there were
no problems with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email". I turned off Norton AV's *outgoing* email
scanning [it defaults to scanning outgoing mail]. I also turned off,
entirely, the Norton Antispam feature, including its default integration
with Outlook. As I more carefully investigated its configuration
settings, I noticed that Norton Antispam defaults to scanning incoming
email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
I am not at all clear as to why I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see
what that does. But frankly, after a month with the new machine, I have
not yet seen much value to the Norton Antispam setup -- as my ISP used
Brightmail and, spamwise, does a pretty good job lately. Over the past
month, using its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert

If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the
folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once
the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help
will
be appreciated.

TIA
albert