weird problem[?] annoyance with "Send/Receive" behavior and the Outbox


A

albert

I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do not
click "Send/Receive" immediately, the message changes from italicized [ready
to send] to regular font [not to be sent]. In fact, if it takes more than a
second or two for Outlook and my ISP's email server to get going, then the
message reverts to "no send" status.

There are times when I click send [in the message window], and the message
does not go out when I then do "Send/Receive" -- I check the Outbox [it was
not the open folder when I did the message or the "Send/Receive"], and the
message is not italicized. I am not certain, but when there are multiple
messages in the Outbox, and I *do not* have the Outbox open, it even seems
to happen then. This seems to happen irregularly. [It's hard to tell,
since after doing a Send/Receive, I have to open the Outbox to see what
message is stuck there, and once the Outbox is open, the highlighted message
quickly goes to "no send" status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help will be
appreciated.

TIA
albert
 
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A

albert

Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling me.

FYI [and, esp. for others who may encounter the same puzzling behavior] -- a
bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used Norton
AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program. The old
machine had Norton AV set to scan incoming email, and there were no problems
with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always "scan
*incoming* email". I turned off Norton AV's *outgoing* email scanning [it
defaults to scanning outgoing mail]. I also turned off, entirely, the
Norton Antispam feature, including its default integration with Outlook. As
I more carefully investigated its configuration settings, I noticed that
Norton Antispam defaults to scanning incoming email [IMHO, a good idea] and
*outgoing* email [at my level of expertise, I am not at all clear as to why
I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see what
that does. But frankly, after a month with the new machine, I have not yet
seen much value to the Norton Antispam setup -- as my ISP used Brightmail
and, spamwise, does a pretty good job lately. Over the past month, using
its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert




Russ Valentine said:
If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]
albert said:
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help will
be appreciated.

TIA
albert
 
B

Brian Tillman

albert said:
So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email".

Even that is unnecessary and can cause trouble. DIsable NAV mail scanning
altogether.
 
R

Russ Valentine [MVP-Outlook]

All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
--
Russ Valentine
[MVP-Outlook]
albert said:
Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling
me.

FYI [and, esp. for others who may encounter the same puzzling behavior] --
a bit more background now that your solution seems to have done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used
Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
The old machine had Norton AV set to scan incoming email, and there were
no problems with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email". I turned off Norton AV's *outgoing* email
scanning [it defaults to scanning outgoing mail]. I also turned off,
entirely, the Norton Antispam feature, including its default integration
with Outlook. As I more carefully investigated its configuration
settings, I noticed that Norton Antispam defaults to scanning incoming
email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
I am not at all clear as to why I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see
what that does. But frankly, after a month with the new machine, I have
not yet seen much value to the Norton Antispam setup -- as my ISP used
Brightmail and, spamwise, does a pretty good job lately. Over the past
month, using its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert




Russ Valentine said:
If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]
albert said:
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the
folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help
will
be appreciated.

TIA
albert
 
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Advertisements

A

albert

Brian and Russ,

Thanks for the advice. Yes, I always keep my AV protection on all the time.

I will try turning off the NAV incoming email scanning.

albert



Russ Valentine said:
All email scanning is superfluous as long as you're running a real time AV
scanning. Keep it all disabled.
--
Russ Valentine
[MVP-Outlook]
albert said:
Russ,

I think you may have figured it out. I just tried your suggestion -- and
after a reboot, it appears that the Outlook Outbox is no longer puzzling
me.

FYI [and, esp. for others who may encounter the same puzzling
behavior] -- a bit more background now that your solution seems to have
done the trick:

I am currently using Norton Internet Security 2005 [AV + Antispam +
Firewall] -- which came with the new machine. The old machine used
Norton AV 2005, Zone Alarm Firewall and *no* dedicated anti-spam program.
The old machine had Norton AV set to scan incoming email, and there were
no problems with Outlook's Outbox.

So, with your suggestion in mind, I retained NAV's setting to always
"scan *incoming* email". I turned off Norton AV's *outgoing* email
scanning [it defaults to scanning outgoing mail]. I also turned off,
entirely, the Norton Antispam feature, including its default integration
with Outlook. As I more carefully investigated its configuration
settings, I noticed that Norton Antispam defaults to scanning incoming
email [IMHO, a good idea] and *outgoing* email [at my level of expertise,
I am not at all clear as to why I would want that as a feature].

I may go back later on, and try the Antispam with some tweaking, to see
what that does. But frankly, after a month with the new machine, I have
not yet seen much value to the Norton Antispam setup -- as my ISP used
Brightmail and, spamwise, does a pretty good job lately. Over the past
month, using its default settings, the Norton Antispam caught nothing.

Thanks again for your help.

albert




Russ Valentine said:
If you have antivirus scanning of email enabled, turn it off.
--
Russ Valentine
[MVP-Outlook]
I migrated to new PC, using the Microsoft Files and Settings Wizard
[transferring settings only].

Using Outlook v.10.6515.6817 SP3 [and fully updated]
Windows MCE 2005 -- all patched, updated, etc.

I do not use "Immediate Send". Unsent messages are saved to the Drafts
folder.

The Outlook Outbox folder is behaving strangely --- if I have the
folder
open when I write an email message, then click "Send" [on the message's
window], the message goes into the Outbox and is highlighted. If I do
not
click "Send/Receive" immediately, the message changes from italicized
[ready
to send] to regular font [not to be sent]. In fact, if it takes more
than a
second or two for Outlook and my ISP's email server to get going, then
the
message reverts to "no send" status.

There are times when I click send [in the message window], and the
message does not go out when I then do "Send/Receive" -- I check the
Outbox [it was not the open folder when I did the message or the
"Send/Receive"], and the message is not italicized. I am not certain,
but when there are multiple messages in the Outbox, and I *do not* have
the Outbox open, it even seems to happen then. This seems to happen
irregularly. [It's hard to tell, since after doing a Send/Receive, I
have to open the Outbox to see what message is stuck there, and once
the
Outbox is open, the highlighted message quickly goes to "no send"
status.]

This did not happen on my old machine [XP Pro].

I am stumped as to why this should be. It sure is annoyingAny help
will
be appreciated.

TIA
albert
 
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