Webcam installation prob

[Guest]

I have been given a D-link webcam (NetQam Dual 350 plus) It's a bit old but includes the software. when I tried installing the software it came back with the message ' not compatable with this version of windows' I am running xp pro sp1. I contacted the website (manufacturers) for the download but it still did not work. The pc reckognises the webcam with the install hardware wizard and uses the software from D-Link website, but when I open control panel there is no icon for the camera. I am using a usb connection and the camera powers up ok. Thanks in advance if anyone can help me.Pete

 

[Malke]

I have been given a D-link webcam (NetQam Dual 350 plus) It's a bit
old but includes the software. when I tried installing the software it
came back with the message ' not compatable with this version of
windows' I am running xp pro sp1. I contacted the website
(manufacturers) for the download but it still did not work. The pc
reckognises the webcam with the install hardware wizard and uses the
software from D-Link website, but when I open control panel there is
no icon for the camera. I am using a usb connection and the camera
powers up ok. Thanks in advance if anyone can help me.Pete

You can try running the software in Compatibility Mode. See XP's Help &
Support for details. Otherwise, I guess you'll need to accept that the
software is too old and incompatible for XP. You might want to Google
for webcam software that might work with your device.

Malke

 

[Rich Barry]

Did the website have XP drivers for the webcam? Try removing all
Camera Software from Add/Remove
Programs in Control Panel. Disconnect all USB devices. Restart and
let XP load without it. Rt click on MyComputer>select
Properties>Hardware>Device Manager>USB Controllers. rt click on each one
and choose uninstall. Then restart and let XP reload them
again and install the camera software then reconnect the camera.

I have been given a D-link webcam (NetQam Dual 350 plus) It's a bit old

but includes the software. when I tried installing the software it came back
with the message ' not compatable with this version of windows' I am running
xp pro sp1. I contacted the website (manufacturers) for the download but it
still did not work. The pc reckognises the webcam with the install hardware
wizard and uses the software from D-Link website, but when I open control
panel there is no icon for the camera. I am using a usb connection and the
camera powers up ok. Thanks in advance if anyone can help me.Pete

 

[Plato]

I have been given a D-link webcam (NetQam Dual 350 plus) It's a bit old but includes the software. when I tried installing the software it came back with the message ' not compatable with this version of windows' I am running xp pro sp1. I contacted the website (manufacturers) for the download but it still did not work. The pc reckognises

Were they XP drivers or just updated drivers?