Logitech webcam not working


T

Terry Pinnell

I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
being recognised. Yet when I try to re-install what is claimed as the
latest software/drivers (qc1110.exe) from the Logitech website, the
installation fails and tells me I have LATER software installed and must
uninstall it first. But there is no trace of it in Add/Remove, so I can't
uninstall it.

However, at one stage, when I added the USB cable to its port after
re-booting this XP Pro PC, I DID get apparently get it to re-install the
software, by pointing it at C:\windows\inf.

From the Start menu I can get 'Logitech Webcam Software' to load its
window. But if I click the Quick Capture button I get "A webcam was not
found or is not working properly".

So I'm now baffled. That software obviously is installed. It is version
12.10.1113, so it is indeed newer than the version 1110 that I downloaded.

I'm guessing I somehow need to find that version and re-install it, hoping
that it won't object. But where to get it if not the Logitech site?

All very confusing! Hope someone can help please?
 
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D

Don Phillipson

I'm in a catch 22 loop here! My Logitech Pro 5000 webcam is suddenly not
being recognised. Yet when I try to re-install what is claimed as the
latest software/drivers (qc1110.exe) from the Logitech website, the
installation fails and tells me I have LATER software installed and must
uninstall it first. But there is no trace of it in Add/Remove, so I can't
uninstall it.

Device Manager shows under / Properties the driver files associated
with every separate device. When you know their names, you can
search the Registry (Hive) with REGEDIT to disable or delete their keys.

Prudence suggests:
1. Backing up the Registry before you change anything.
2. When you have identified the driver files, write down their
full filepaths and copy them somewhere accessible in case
you need to reload them.
 
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M

MyNews

Start <setting<Control Panel
Click System
Click Tab
Hardware
Clack
Device Manager
On the Manu Click View
Click Devices by Connection
UnPlus until you see
USB Logitech Webcam

Right Hand Click it
Click Uninstall

Then un-plug your USB Logitech Webcam
And reBoot

After ReStart
Do not plug-in your USB Logitech Webcam

But reinstall qc1110.exe first
It will tall you we to plug-in your USB Logitech Webcam

if it say you have LATER software installed it ok!
Plug-in your USB Logitech Webcam at this time and Windows will install the
Drive for you!
 

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