Web Cam

[ROBIN]

We run Windows XP and are using Windows messenger with a logitech
camera. We have friends that are running windows XP and are using MSN
messenger. if she requests a cam link with us she is advised that our
software does not support the link... if we request a link with her she
acceptsand she can see us but cannot hear us.and we cannot see her or
hear her.
another contact we have on MSN messenger can see her but cannot hear
her whilst she cannot see him.

is this a firewall issue?

can anybody help?

 

[Jonathan Kay [MVP]]

Greetings Robin,

Although they are backwards compatible (if she chooses the Actions menu, Start Video
Conference option, it won't give her the error message that its incompatible), you may want
to install MSN Messenger yourself as you'd probably have a better experience.

However, firstly, make sure both you and your contact have gone through the Audio (and Video)
Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu,
then Audio Tuning Wizard, then go through the wizard to select and test your audio/video
devices.

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so (note this is for Windows XP
exclusively), click Start, All Programs, Accessories, Communications, Network Connections.
Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose
Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose
Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.

--
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.