WD Passport portable Hard Drive Not Installing


R

Reza

Can anybody help me, please?
I have recently bought a WD Passport, Portable hard drive, 160 GB,
Black, Model: WD1600U017-005, S/N: WXE507552370. I have a Dell laptop:
Inspiron1300 (ME051). Its specifications are: Processor type: Intel
(R)Pentium (R)M; L2 cache: 2MB; External Bus Frequency: (front side
Bus: 400/533 Mhz; Procesor: 1.70 GH; 1.70 GH, 0.99 GB of RAM; system
chip set: Intel 910 GML or 915 GM; Data bus width: 64 bit; It has
Windows XP Home edition, version 2002, service pack 2 on it.
On connecting the Passport to my laptop, its blue light turns on, I
can hear it spinning inside; at first installation the Windows told me
it could not be installed due to a problem. Device Manager showed it
at first; but then I unistalled it via Device Manager (at first
attempt it did not allow me to uninstall it, and the Device Manager
screen froze; and the laptop would not shut down; then on second
attempt, it was uninstalled.
Please be as simple and easy-to-understand as possible in your reply
as I am a novice.
Can you please help me to install the Passport and use it?
 
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D

DevilsPGD

In message <[email protected]> Reza
Can anybody help me, please?
I have recently bought a WD Passport, Portable hard drive, 160 GB,
Black, Model: WD1600U017-005, S/N: WXE507552370. I have a Dell laptop:
Inspiron1300 (ME051). Its specifications are: Processor type: Intel
(R)Pentium (R)M; L2 cache: 2MB; External Bus Frequency: (front side
Bus: 400/533 Mhz; Procesor: 1.70 GH; 1.70 GH, 0.99 GB of RAM; system
chip set: Intel 910 GML or 915 GM; Data bus width: 64 bit; It has
Windows XP Home edition, version 2002, service pack 2 on it.
On connecting the Passport to my laptop, its blue light turns on, I
can hear it spinning inside; at first installation the Windows told me
it could not be installed due to a problem. Device Manager showed it
at first; but then I unistalled it via Device Manager (at first
attempt it did not allow me to uninstall it, and the Device Manager
screen froze; and the laptop would not shut down; then on second
attempt, it was uninstalled.
Please be as simple and easy-to-understand as possible in your reply
as I am a novice.
Can you please help me to install the Passport and use it?
These drives are a bit temperamental, they appear to push the USB spec
somewhat and not all systems can handle it. Do you hear any clicking
from the drive? If so, it doesn't have enough power and will never work
on your system.

Connecting it directly to the motherboard's USB ports has betters odds
of working then connecting to a secondary front/rear port. It will
*not* work through an unpowered USB hub, ever, period.

A better option is a powered USB hub -- Something with a decent sized
power supply (don't expect this drive to work through a $5 USB hub)

Lastly, WD has an external power adapter you can buy which connects
inline between the drive and the USB cable, this is the best solution,
but probably the most expensive and least flexible -- I bought this
drive because it didn't need a power adapter, the goal being something I
could carry with me and use from anywhere including my laptop when on
battery, sadly, the drive has been a disappointment in that respect.
 
R

Reza

In message <[email protected]> Reza







These drives are a bit temperamental, they appear to push the USB spec
somewhat and not all systems can handle it. Do you hear any clicking
from the drive? If so, it doesn't have enough power and will never work
on your system.

Connecting it directly to the motherboard's USB ports has betters odds
of working then connecting to a secondary front/rear port. It will
*not* work through an unpowered USB hub, ever, period.

A better option is a powered USB hub -- Something with a decent sized
power supply (don't expect this drive to work through a $5 USB hub)

Lastly, WD has an external power adapter you can buy which connects
inline between the drive and the USB cable, this is the best solution,
but probably the most expensive and least flexible -- I bought this
drive because it didn't need a power adapter, the goal being something I
could carry with me and use from anywhere including my laptop when on
battery, sadly, the drive has been a disappointment in that respect.

--
If quitters never win, and winners never quit,
what fool came up with, "Quit while you're ahead"?- Hide quoted text -

- Show quoted text -
Thanks for your comments.
I tried it with a powered USB hub; but to no avail. When I had
connected to the laptop directly before, the laptop at lease
acknowledge its existence, but said it failed to be installed
properly. With the powered USB hub, it did not even do that.
It does not make a click either, when I connected it; however, I could
sense the rolling of the hard drive inside it.
Any more thoughts?
Regards
 
J

JAD

Reza said:
Can anybody help me, please?
I have recently bought a WD Passport, Portable hard drive, 160 GB,
Black, Model: WD1600U017-005, S/N: WXE507552370. I have a Dell laptop:
Inspiron1300 (ME051). Its specifications are: Processor type: Intel
(R)Pentium (R)M; L2 cache: 2MB; External Bus Frequency: (front side
Bus: 400/533 Mhz; Procesor: 1.70 GH; 1.70 GH, 0.99 GB of RAM; system
chip set: Intel 910 GML or 915 GM; Data bus width: 64 bit; It has
Windows XP Home edition, version 2002, service pack 2 on it.
On connecting the Passport to my laptop, its blue light turns on, I
can hear it spinning inside; at first installation the Windows told me
it could not be installed due to a problem. Device Manager showed it
at first; but then I unistalled it via Device Manager (at first
attempt it did not allow me to uninstall it, and the Device Manager
screen froze; and the laptop would not shut down; then on second
attempt, it was uninstalled.
Please be as simple and easy-to-understand as possible in your reply
as I am a novice.
Can you please help me to install the Passport and use it?
unplug ALL USB devices - Remove from device manager under USB 'composite USB devices'
(any instances that are there).
also any instances of your HD that appear there.
reboot
plug in each usb device, 1 at a time, starting with your HD. Let windows fully install
each device (make sure you give windows enough time)
check 'My computer' for HD
 
J

JAD

remove all USB device except KB mouse. although it would be a good idea to use PS/2 for
now
 
T

Timothy Drouillard

to the OP,

Note that the WD Passport is normally powered from the single USB connector
it comes with. Several of the external USB 2.5" size drives I've used can't
get enough power from a single USB connection, so the have a cable that
connects to the HD, and the other end has multiple connectors, usually two
USB connector and sometimes a PS/2 connector as well.

The cables designed to get power from two ports on the PC. either two USB
ports or one USB port and a PS/2 port.

If you go to WD's web site, they even address this issue by selling an
option cable just for this purpose
http://www.wdc.com/en/products/accessories.asp?ProdID=170

I know you've already tried a powered USB hub, but, I just thought I'd
mention this for what it's worth.

On the other hand it may just be a defective drive.
 
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R

Reza

In message <[email protected]>Reza







These drives are a bit temperamental, they appear to push the USB spec
somewhat and not all systems can handle it. Do you hear any clicking
from the drive? If so, it doesn't have enough power and will never work
on your system.

Connecting it directly to the motherboard's USB ports has betters odds
of working then connecting to a secondary front/rear port. It will
*not* work through an unpowered USB hub, ever, period.

A better option is a powered USB hub -- Something with a decent sized
power supply (don't expect this drive to work through a $5 USB hub)

Lastly, WD has an external power adapter you can buy which connects
inline between the drive and the USB cable, this is the best solution,
but probably the most expensive and least flexible -- I bought this
drive because it didn't need a power adapter, the goal being something I
could carry with me and use from anywhere including my laptop when on
battery, sadly, the drive has been a disappointment in that respect.

--
If quitters never win, and winners never quit,
what fool came up with, "Quit while you're ahead"?- Hide quoted text -

- Show quoted text -
Hi,
I finally managed to sort this out. There was something basically
wrong with my laptop. After a while its other functions stopped too.
So I fomatted it and reinstalled Windows and now everything is fine
and the mass storage device is working fine. Thank you all for your
advice.
Reza
 
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D

DevilsPGD

In message <[email protected]> Reza
Hi,
I finally managed to sort this out. There was something basically
wrong with my laptop. After a while its other functions stopped too.
So I fomatted it and reinstalled Windows and now everything is fine
and the mass storage device is working fine. Thank you all for your
advice.
Reza
Always nice to end with a happy story!
 

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