Warning: June 10 08 update with Vista deletes desktop and more

[B1]

I ran the critical update (Vista) and it wiped out the desktop, leaving a
blank slate. Each time I restart there is a lenghty message in Chinese with
"ok" as the only option. I ran system restore to get back to the time just
before this update, which restored my desktop. I am convinced that this
update is buggy and should not be installed without a deep backup in place.
It works fine with XP but not with Vista in my set of machines. How can this
be reported to Microsoft? Or am I doing something wrong? The system is
completely legal and registered.

 

[Gordon]

I ran the critical update (Vista) and it wiped out the desktop, leaving a
blank slate. Each time I restart there is a lenghty message in Chinese
with
"ok" as the only option. I ran system restore to get back to the time just
before this update, which restored my desktop. I am convinced that this
update is buggy and should not be installed without a deep backup in
place.
It works fine with XP but not with Vista in my set of machines. How can
this
be reported to Microsoft? Or am I doing something wrong? The system is
completely legal and registered.

Which "critical update" might that be? Did you get it from Windows Update or
where you sent it in an Email?

 

[John Barnett MVP]

Which update?

On 10th all I had was a Microsoft Expressions update. However, on the 11th
the following updates were downloaded:

kb950759
kb950762
kb951376
kb951698
kb905866
kb950126
kb952714
kb950760

All of these updates installed on my PC without any problem.

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Gordon]

Which update?

On 10th all I had was a Microsoft Expressions update. However, on the 11th
the following updates were downloaded:

kb950759
kb950762
kb951376
kb951698
kb905866
kb950126
kb952714
kb950760

All of these updates installed on my PC without any problem.

I'm wondering, particularly with the symptoms that the OP describes, whether
this was an "email" update.... ;-)

 

[John Barnett MVP]

Gordon there is always a possibility that it could have been a 'so called'
email update; we will just have to wait and see what response we get back
from the OP

--

--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Carey Frisch [MVP]]

Please initiate a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?LN=en-us&gprid=6527&x=16&y=7


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

I ran the critical update (Vista) and it wiped out the desktop, leaving a
blank slate. Each time I restart there is a lenghty message in Chinese with
"ok" as the only option. I ran system restore to get back to the time just
before this update, which restored my desktop. I am convinced that this
update is buggy and should not be installed without a deep backup in place.
It works fine with XP but not with Vista in my set of machines. How can this
be reported to Microsoft? Or am I doing something wrong? The system is
completely legal and registered.

 

[RalfG]

Somewhat in support of the OP, this did seem to be an unusually messy
automatic update. I also experienced problems with the Vista updates on June
10 and 11. Initially the computer appeared to be locked up in the morning
with a frozen screen saver. A hard shut down and reboot resulted in the
updates continuing to install during boot but when the PC did finally finish
it was with a blank monitor. In fact there was no signal going to the
monitor at all and monitor switched to stand-by mode. As it was the computer
had booted but the entire desktop was moved over to the secondary display
(TV) which was turned off at the time. Checking the display settings in
Vista showed that the primary display had been set to disabled during the
update leaving the TV as the only enabled monitor.

Checking in the events logs for the 10th and 11th there were hundreds of
repeated entries similar to the following--

Windows Servicing started a process of changing package KB950759(Security
Update) state from Resolved(Resolved) to Installed(Installed)

Windows Servicing identified that package KB950759(Security Update) is not
applicable for this system (x3lines)

Windows Servicing is setting package KB950759(Security Update) state to
Resolved(Resolved)

Windows Servicing is setting package KB950759(Security Update) state to
Staging(Staging) (x47 lines)

Windows Servicing completed the process of changing update
950759-68_neutral_GDR from package KB950759 (Security Update) into
Staging(Staging) state (multiple lines from -6 to -68)

Windows Servicing is setting package KB950759(Security Update) state to
Install Requested(Install Requested)(x6 lines)

.. . . and so on. The above in particular was repeated on both the 10th and
11th.

There were similar entries for other updates, like KB951376, KB950760,
KB951698.