Warning in event viewer:Application

[Raymond Lapointe]

Running Earthlinks TotalAccess Software on my xp, I find Event Viewer
showing a warning relating to detection of product feature of TA Core
component failed, and the resource
'HKEY_CURRENT_USER\Software\InstallShield\UpdateService' does not exist.
I uninstalled all related to Totalaccess and reinstalled, but still get
this
ongoing 'Warning!'. Everything works fine, but I cant figure out what
component TA Core is looking for and why. And looking in the registry,
under
key above, there is nothing there, as stated.
Any suggestions?

 

[Gerry Cornell]

When you uninstalled / reinstalled did you disable your anti-virus
software?

Can you post a copy of the error report from Event Viewer.

--


Hope this helps.

Gerry
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[Raymond Lapointe]

Well, heres the story about that. Trying to uninstall TA in the first
place,
evidently left lots of files it couldnt remove.
I did, of course, export all my adress bk and archive files with no
problem.
When I rtried to reinstall, I got the message 'A newer version of
Totalaccess is already installed, installation aborted'. This was from
original disk. Next I went to the registry and deleted everything I could
find pertaining to TA, and when I rebooted, the installer for TA started
on
its own to configure and installed TA. I didnt have a chance to disable
Norton or Firewall, and was relieved that it all loaded and ran correctly,
again, except for this warning still being here.
Clarification on 'Warning' msg: 1st it states as I noted then it moves on
to
declare that the feature 'Mailbox' failed and the key I mentioned doesn't
exist.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 9/11/2005
Time: 9:35:19 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: VALUED-B8142DE8
Description:
Detection of product '{7797C70B-11EB-446A-9B1E-3D9039DB581F}', feature
'TACore', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The
resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not
exist.
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 9/11/2005
Time: 9:35:19 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: VALUED-B8142DE8
Description:
Detection of product '{7797C70B-11EB-446A-9B1E-3D9039DB581F}', feature
'TACore' failed during request for component
'{0B5D3A95-AD2A-4995-B0EB-F90ABDAA6970}'

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 9/11/2005
Time: 9:35:19 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: VALUED-B8142DE8
Description:
Detection of product '{CD1CD48D-7B18-4254-B43D-AEAB704AB063}', feature
'MailBox', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The
resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not
exist.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 9/11/2005
Time: 9:35:19 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: VALUED-B8142DE8
Description:
Detection of product '{CD1CD48D-7B18-4254-B43D-AEAB704AB063}', feature
'MailBox' failed during request for component
'{D63F75DD-A0BA-4F10-8EFB-90CE24836B4C}'