W2k SP4 HTML Help

[jd]

Please help.
I'm running W2K SP4 and anytime I try to use Windows Help
or any other applications' Help, I get the following
message:
Cannot open the file:
mkMSITStore:C:\WINNT\Help\windows.chm

Thank you in advance.
JD

 

[Pete Lees]

JD,

I'm running W2K SP4 and anytime I try to use Windows Help
or any other applications' Help, I get the following
message:
Cannot open the file: mkMSITStore:C:\WINNT\Help\windows.chm

I'd recommend that you run MJ's Help Diagnostics to check that the
HTML Help viewer components are properly installed and registered on
your system. You can get this tool from here:

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

Here are some other things to try:

1) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, changes that you've made to
the size and position of a help window, etc.), and can cause the files
to misbehave if it has somehow been corrupted. Windows will create a
new version of hh.dat when you next open any .chm file.

2) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

3) Unregister the HTML Help ActiveX control and then re-register it,
by running the following two commands from a command prompt:

regsvr32 /u <drive>:\winnt\system32\hhctrl.ocx
regsvr32 <drive>:\winnt\system32\hhctrl.ocx