VSS failing because RegQueryValueExW fails`

[Brian Bain]

Can someone help me with this issue?

Here is the event log error when I try to do a backup with VSS.

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 1/1/2004
Time: 2:48:33 AM
User: N/A
Computer: WHITE
Description:
Volume Shadow Copy Service error: Shadow Copy writer
ContentIndexingService called routine RegQueryValueExW which failed
with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 33 30 00 00 00 00 2230....
0010: 57 53 48 43 49 43 00 00 WSHCIC..
0018: 32 38 37 00 00 00 00 00 287.....

Here is the info I have seen people ask for

C:\>reg.exe query %KEYNAME%

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog
Description REG_SZ Enables event log messages issued by
Windows-based programs and components to be viewed in Event Viewer.
This service cannot be stopped.
DisplayName REG_SZ Event Log
ErrorControl REG_DWORD 0x1
Group REG_SZ Event log
ImagePath REG_EXPAND_SZ %SystemRoot%\system32\services.exe
ObjectName REG_SZ LocalSystem
PlugPlayServiceType REG_DWORD 0x3
Start REG_DWORD 0x2
Type REG_DWORD 0x20
ComputerName REG_SZ WHITE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Security

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System

C:\>

 

[Brian Bain]

Not sure why but I was able to do a backup after killing cisvc.exe
(indexing service?). Why is that? What can I do to permenantly fix
the issue?

 

[Brian Bain]

Well, now it's back to the original problem. I can't do a backup with
VSS enabled. Even without the cisvc.exe service running. The below
is the error I am getting in the eventlog.


Two events i see from the VSS source when the backup fails
============================================
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 1/2/2004
Time: 3:39:56 PM
User: N/A
Computer: WHITE
Description:
Volume Shadow Copy Service error: Shadow Copy writer
ContentIndexingService called routine RegQueryValueExW which failed
with status 0x80070002 (converted to 0x800423f4).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 33 30 00 00 00 00 2230....
0010: 57 53 48 43 49 43 00 00 WSHCIC..
0018: 32 38 37 00 00 00 00 00 287.....


Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12302
Date: 1/2/2004
Time: 3:39:56 PM
User: N/A
Computer: WHITE
Description:
Volume Shadow Copy Service error: An internal inconsistency was
detected in trying to contact shadow copy service writers. Please
check to see that the Event Service and Volume Shadow Copy Service are
operating properly.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 55 45 43 58 4d 4c 43 BUECXMLC
0008: 33 36 32 34 00 00 00 00 3624....
0010: 42 55 45 43 58 4d 4c 43 BUECXMLC
0018: 33 35 39 34 00 00 00 00 3594....

NTBACKUP error in the eventlog when the backup fails.
============================================================
Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8019
Date: 1/2/2004
Time: 3:39:57 PM
User: N/A
Computer: WHITE
Description:
End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Error in backup log
===========================
Error returned while creating the volume shadow copy:80042316
Aborting Backup.