Voting Buttons are Not Tracking

[Guest]

I created an email using voting buttons where respondents would have to
select a a date for the training/s they'd like to attend. The sent message
was tracking the results at first, but after I created a rule having the
server send an automatic confirmation of registration, the tracking ceased.
I still get emails with the selected dates, but they are not appearing on the
tracking tab.

 

[Diane Poremsky [MVP]]

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Guest]

Well, I did move the message. That's got to be the problem. Thank you for
your assistance.

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I created an email using voting buttons where respondents would have to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not appearing on
the
tracking tab.

 

[Guest]

Everyone who received both messages responded by clicking the Yes/No button
(no comments were added). I have opened all the responses to each message
and they are still not processed. Very odd.

it handles multiple voting messages - were both responses in RTF format? if
you open the responses that aren't tracking, are they finally processed?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I sent 2 messages (5 minutes apart) with Voting option. One message is
tracking ok and while the other message is not. Both sent messages are
still
in the Sent folder and all responses to both email messages are in the
Inbox.
Can Outlook track multiple messages at the same time or only 1 message at
a
time?

Yes, it must remain in the sent folder for tracking to work. (applies to
read receipts, voting and any other tracking options available)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Is it also true that the original email (requesting the vote) should
stay
in
the Sent folder?

:

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting
the
ability of outlook to track it. You aren't moving the vote message to
a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I created an email using voting buttons where respondents would have
to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having
the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not
appearing
on
the
tracking tab.

 

[Guest]

Right, i've tried moving the original messages back to :
my message with voting buttons (and some response information) back to sent
items and I've put all the responses back into the Inbox but it hasn't worked
on the old ones I've just moved back OR new ones coming in.

Please help

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I created an email using voting buttons where respondents would have to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not appearing on
the
tracking tab.

 

[Guest]

Diane,

I have the problem of some of the e-mails from the same server are not
showing on the "Tracking" Tab.

The original e-mail is in the "Sent Items" the responses are in the "Inbox."
I have opened each response. Some show on the Tracking some do not. All of
the responses have come from the same domain and approximately with in a 15
minute period.

Is there any way to force Outlook to recalculate or update again...or is
this a one time operation?

Yes, it must remain in the sent folder for tracking to work. (applies to
read receipts, voting and any other tracking options available)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Is it also true that the original email (requesting the vote) should stay
in
the Sent folder?

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I created an email using voting buttons where respondents would have to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having
the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not appearing
on
the
tracking tab.

 

[Becky]

Not working for me either. This is so frustrating.

Right, i've tried moving the original messages back to :
my message with voting buttons (and some response information) back to sent
items and I've put all the responses back into the Inbox but it hasn't worked
on the old ones I've just moved back OR new ones coming in.

Please help

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I created an email using voting buttons where respondents would have to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not appearing on
the
tracking tab.

 

[Judy Gleeson \(MVP Outlook\)]

Tracking is "broken" once you move the sent email out of your sent folder or
use Rules to move incoming messages.

Start again and do not move any of the messages.

Regards

Judy Gleeson
MVP Outlook

in Canberra, Australia

Not working for me either. This is so frustrating.

Right, i've tried moving the original messages back to :
my message with voting buttons (and some response information) back to
sent
items and I've put all the responses back into the Inbox but it hasn't
worked
on the old ones I've just moved back OR new ones coming in.

Please help

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting
the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I created an email using voting buttons where respondents would have
to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having
the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not
appearing on
the
tracking tab.

 

[Patricia]

I wish there was a way to re-calculate the voting tracking
I wish it was clear you needed to keep sent files in the Sent folder, and
replies in the Inbox. Now I know...

Tracking is "broken" once you move the sent email out of your sent folder or
use Rules to move incoming messages.

Start again and do not move any of the messages.

Regards

Judy Gleeson
MVP Outlook

in Canberra, Australia

Not working for me either. This is so frustrating.

Right, i've tried moving the original messages back to :
my message with voting buttons (and some response information) back to
sent
items and I've put all the responses back into the Inbox but it hasn't
worked
on the old ones I've just moved back OR new ones coming in.

Please help

:

Provided the messages are arriving with the tracking info intact (some
internet mail servers strip it), it sounds like the rule is affecting
the
ability of outlook to track it. You aren't moving the vote message to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I created an email using voting buttons where respondents would have
to
select a a date for the training/s they'd like to attend. The sent
message
was tracking the results at first, but after I created a rule having
the
server send an automatic confirmation of registration, the tracking
ceased.
I still get emails with the selected dates, but they are not
appearing on
the
tracking tab.

.

 

[Judy Gleeson \(MVP Outlook\)]

I wish everybody attended comprehensive Outlook training and that IT support
people in large organisations also did some training to understand what
users do "wrong" inadvertently. Ah but that would be far too perfect.

Regards

Judy Gleeson
MVP Outlook

in Canberra, Australia

..

I wish there was a way to re-calculate the voting tracking
I wish it was clear you needed to keep sent files in the Sent folder, and
replies in the Inbox. Now I know...

Tracking is "broken" once you move the sent email out of your sent folder
or
use Rules to move incoming messages.

Start again and do not move any of the messages.

Regards

Judy Gleeson
MVP Outlook

in Canberra, Australia

Not working for me either. This is so frustrating.

:

Right, i've tried moving the original messages back to :
my message with voting buttons (and some response information) back to
sent
items and I've put all the responses back into the Inbox but it hasn't
worked
on the old ones I've just moved back OR new ones coming in.

Please help

:

Provided the messages are arriving with the tracking info intact
(some
internet mail servers strip it), it sounds like the rule is
affecting
the
ability of outlook to track it. You aren't moving the vote message
to a
different folder are you? It needs to stay in the inbox.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I created an email using voting buttons where respondents would
have
to
select a a date for the training/s they'd like to attend. The
sent
message
was tracking the results at first, but after I created a rule
having
the
server send an automatic confirmation of registration, the
tracking
ceased.
I still get emails with the selected dates, but they are not
appearing on
the
tracking tab.

.