Vista32, new driver? & USB Mouse/Keyboard not working

[Scott J. Stringfellow]

Yesterday my Vista32 Ultimate was working fine, this morning it was in
Standby mode - not normal behavior, as I have backups & scanning running most
of the night. Powered on and found mouse didn't work. After that keyboard
failed. Worked on it, found it to be Win problem but not sure what. Reading
here I may be victim of USB problem, though I've been running fine since
Christmas. Tried Safe mode, no change. Eventually got it back to Last Good
Config and it worked but before I could do a restore it loaded new device
drivers for my USB, apparently 3 drivers - Generic USB Hub, USB Composite
Device, & USB Human Interface. Once they loaded keyboard and mouse died and
even a restore to Last Known Good hasn't fixed the problem. I also tried a
ps2 connector keyboard & mouse and they didn't work either... not quite sure
why there, as I thought that was different than USB, but hey... I don't know
everything. (smile)

Any thoughts, directions, assistance appreciated on how to get my system
running again.

Thanks!

Scott

 

[SkyKnites]

I too am having some sort of mouse trouble after the patches yesterday, and
as of yet, no fix, but as far as the ps2 , you may want to make sure legacy
support is enabled in the bios if you haven't been using them, maybe it was
disabled or not enabled. My problem seems to be a duplicate instal in device
manager under human interface devices, and mouse pointers. I would be curious
to know if you have same thing, but i don't know how you can find out if you
dont have mouse or keyboard working :/

Good Luck

 

[Scott J. Stringfellow]

It may well be what happened, as I was able to get back to Last Known Config
once and that's when I noticed it loading the device drivers for USB... I saw
it load 3 drivers, Generic USB Hub, USB Composite Device, USB Human
Interface... and it did this two times.

As to the PS2, for the mouse, I had to re-enable it in Bios, but it didn't
fix Win problem nor did using ps2 kybd. Again, not sure why, as I thought
that was different drivers/different hw.

Have tried System Restore off Vista install disk, but it never runs. It
SAYS it's running but nothing ever comes up. Ran Fix System and it says
nothing is wrong.
Sigh...
Thanks for trying.

 

[SkyKnites]

your restore point should still exist, you could disconnect your internet,
and restore again, buying yourself a chance to poke around without it
updating on ya

 

[Scott J. Stringfellow]

Good Point.
Hadn't thought of that, but will try it.
Thanks!

 

[Rui Guimarães]

I am also having the same problem, but this doesn't exactly solve the problem.

Is there anything that can fix this issue caused by windows update?

Thanks,
Rui Guimarães

 

[Cameron]

Yep, same exact issues here. Definitely an Automatic Updates issue. Spent
three hours last night trying the exact same fixes. I plugged another mouse
into a different USB port and did a restore to an earlier date but the mouse
didn't work. So I unplugged it and plugged my other wireless mouse and
keyboard back into it's normal USB port and they started working fine. Then
this morning my computer automatically installed the updates again and I had
no mouse again!!

 

[SkyKnites]

More and more complaints are rolling in, we can only hope they will get it
fixed and patch again to help us out :/ It sure seems to be usb related, HID
devices,(mice and keyboards) most notably. Obviously there are many out there
without a 2nd pc, who are probably stuck without a mouse/keyboard who can't
even ask for help.

 

[SkyKnites]

x64 vista home premium here, I narrowed down my problem to vista trying to
find a driver for HID mouse, if i cancel out it keeps working without error,
just pops up everytime i reboot... new hardware found and driver instal
failed. Mouse shows no error in device manager and I installed 64bit
intellipoint with no problem, just no driver for HID mouse device. The
problem is definetly related to USB , HID, and seemingly the patch a few days
ago triggered it, although removing the patches did not fix it for me.

 

[Anthony]

Hi all. Hope this helps some. I caught the updater before it could start up
and manually installed and rebooted after each update. My Mouse went bye bye

 

[chris155]

Same exact problem here, but Vista 64 Ultimate.

Installed KB938371, and at first bootup lost use of my Logitech USB
Trackman Wheel. It was showing up as a Generic USB HID device, and not
responding..

Other drivers were showing up as "unknown device", when I rebooted, it
turned out that was my keyboard and laptop's touchpad - both of which
interface through USB.

On that second reboot, keyboard and mouse stopped working completely -
and computer was as good as dead. Luckily had a full backup. I've
found no other solutions yet. Installing drivers manually gives me
errors about "access denied", "file not found" or messages about the
driver being "designed for windows 95 or later" and missing part of
the INF file.

This is a REALLY, REALLY bad one, MS. As another poster mentioned, a
lot of folks having this problem won't even be able to respond or
complain online, and I'll bet it'll take a few days before the Tier 1
tech support people at MS's call centers realizes it's not just people
with faulty cables / unplugged mice.

This has been the first update in years that has simply knocked my
computer dead. Automatic updates are now OFF, and will remain so..
Hopefully a hotfix comes in days - not weeks.

Smooth move, microsoft.

 

[Rich T]

I have been plagued with your problem for months. I have to go to safe mode,
uninstall all the drivers, reboot and eventually everything *might* start
working again. After maybe a week or a fortnight if I am lucky, I will then
have another random USB shutdown.

Vista sucks. I think the only solution is to upgrade to XP.

 

[Rich T]

More and more complaints are rolling in, we can only hope they will get it
fixed and patch again to help us out :/ It sure seems to be usb related,
HID
devices,(mice and keyboards) most notably.

Like me! I spent two days repeatedly hard-rebooting my computer (ie just
pulling the plug out) until eventually Vista installed the mouse and
keyboard drivers.

 

[SkyKnites]

I fixed my problem by changing the mouse entry under Human interface devices,
to HID-compliant consumer control device. Theres a more complete fix post
under my thread "Mouse not recognized after reboot following the 4/8 patch"
Hope this helps some of you

 

[Rich T]

I fixed my problem by changing the mouse entry under Human interface
devices,
to HID-compliant consumer control device. Theres a more complete fix post
under my thread "Mouse not recognized after reboot following the 4/8
patch"
Hope this helps some of you

OK, I will try that.

BTW, why don't they just call it a frigging mouse in Device Manager? Did Dr
Spock design Windows?

 

[SkyKnites]

LoL, I know and fully agree, but to make sure I was clear on what i was
doing....
In device manager there is a catagory called mice and other pointing
devices. In that catagory it is called mouse, and uses the intellipoint
software for a microsoft mouse.
The change I made was in the Device manager also, in the catagory "Human
interface Devices" and i changed it FROM mouse TO HID-compliant consumer
control device. Having 2 places with the mouse listed was either causing the
conflict, or blocking the load of the driver, when it requires this usbtype
driver instead, I am hoping this includes keyboards for those having usb
keyboard problems also.
From what I read and correct me if I am wrong (sure someone will ) HID was
supposed to replace/upgrade the usb interfaces and never fully reached it's
potential and was integrated instead. I look at it as a bridge between the
onboard USB hubs and the system interface. So something like, mouse/keyboard
to USB hub to HID interface to System (where the device is finally called
mouse or keyboard, hard drive, etc). No reason why vista or the last patch
interuptted this, but if you look at some the posts over the last 18 months,
several vista patches has had this effect.

As a side note for self builders and upgraders, Improper power supply size
can cause havok with usb devices. Ya I learned that one the hard way too

 

[Sergey Egorov]

All this week I'd work out of my office. I left my mouse on work table and
use my HP Compaq nc6320 laptop without it. I'm back today and found my usb
mouse doesn't work now. It works good on my wife HP Compaq nc6320 with
Windows XP but not for me with my vista business.

 

[Sergey Egorov]

I found solution on MSDN forums Third item from below guide help me. My
usb mouse work again.

Symptoms: Old usb devices worked fine
new usb devices would not install
patch Windows6.0-KB940199-x86 or x64 would not install (error "this update
does not apply to your system")
pointing the installation to C:\windows\system32 returned an error


The issue is solved now and I took a few roads to get here. I tried moving
around the usbstor and deleting the infcache.1 with no results. My computer
had best results with number 3 but i will post all my steps.

1. I opened the device manager and uninstalled all the entries under
Universal Serial Bus Controller. Vista will try to reinstal them as you
uninstal, just keep track of what you have uninstalled already. After you
have uninstalled all the entries restart Vista. After this I tried installing
my new usb device... no luck

2. Download update KB940119 (either x86 or x64), using 7-zip extract the
installation file and copy the file Windows6.0-KB940199-x86.cab to c:\ (i
choose c:\ because it was easy to type). In CMD type "start /w pkgmgr /ip
/m:c:\Windows6.0-KB940199-x86.cab" (copied from earlier post xechvol) after
install, reboot machine again. I tried my devices after this and again
nothing.

3. After plugging in my new usb device, from the Device Manager window,
click "Unknown Device" and click update driver. Click Browse My Computer for
Driver Software. Either navigate to or type C:\Windows\winsxs and go on from
there. This one worked for me after pulling up a warning about the driver not
being digitally signed or something.

I have rebooted my computer and installed 3 other new usb devices all of
different nature and all three have installed fine without needing any input
from me (just the way it used to be).

 

[Scott J. Stringfellow]

Sorry to report, but I was never able to recover from this error.
PS2 mouse/kybd wouldn't work, even after enabling in Bios.
USB or PS2 worked fine on computer until Vista loaded, then locked.

ONLY resolution for me was to pull hd, install in another Dell, copy data,
and then wipe array and rebuild my computer. Hoping a clean build will
prevent problem that wiped successful running of Vista Ultimate for past 4
months.

Chris155 had excellent write-up... I sure hope Microsoft is reading what
they've done. I'm NOT real happy right now... and taxes have to be finished
by Tuesday!
Yes, I was just finishing mine when this happened. Sigh.

Good Luck, folks!

 

[Dave Gamlen]

There seems to be a lot of talk about the vista update KB938371 and it knocking out your mouse etc. Has anyone found a solution as yet?