Vista won't recoginize hardware

[Guest]

I have tried & tried to add my HP 7550 printer and Epson 3590 scanner.
Software is loaded, when I attach the USB cable I get acknowledgment. But
when I try to open either one, it's like it doesn't exist. I get messages
telling me the connection failed. Thanks for any assitsance.

 

[SG]

See if this helps on your printer issue,,,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808478&dlc=en&lc=en&cc=us

All the best,
SG

 

[Guest]

It didn't work. When I connect the USB cable at the end, I see the "circle"
only for an instant, then it goes to a blinking cursor and nothing happens.
I do not get a nessage that it found new hardware. I have tried all the USB
ports.

 

[Michael Walraven]

Mike,

Is there any hint in the Device Manager display? (start orb, type device and
select the 'device manager' in program list)

Try inserting the cable for just the printer. You should get the two tone
beep, then an entry should show as USB Printing Support under Universal
Serial Bus controllers.
In the properties window / details' Bus relations property' should be the
name of the printer.

Anything with a problem icon (exclamation, question mark, warning sign) ?

I have found that HP printer installations are very finicky about
installations. You must follow the directions EXACTLY as to when to do what.
I have had to completely uninstall the HP stuff and then start over very
carefully many a time.

Michael
Vista Home premium

 

[Michael Walraven]

Mike,
Checking at the HP site, they say Vista is not fully supported (7550) . Did
you install software from a XP CD by any chance?
Their site has instructions for using an alternate driver included with the
vista, instructions are a little strange but if you haven't checked this out
it might be of interest

Michel

 

[Guest]

The USB ports are fine; checked w/ thumbdrive w/ no problems. I'll try the
other suggestions tomorrow. Got some pointers at MicroCenter as well
tonight. I'll post my success of failure.

 

[Guest]

Got it! Finally!

I'm feeling cocky today, so I'll see if I can get my Epson scanner to work.

Thanks for the help.

 

[Michael Walraven]

Mike,

How did you get it to work?

Michael

 

[Guest]

I think it was a combination of things. I uninstalled the driver for the
7550, then followed the instructions (again) on the HP site. It worked after
that. I think I may also have had the USB cable plugged in when I followed
the HP instructions the first time. I went real slow this time, did
everything exactly, and it works. IN general, I'm finding Vista a pain in
the butt.

Mike

 

[Michael Walraven]

Mike,
HP doesn't cut you any slack with its installations. Required to do it
EXACTLY as they say. I usually get it right about the third time I try.

Now good luck with your acanner!

Michael