W
whynot
I have a fundamental question about Microsoft's Vista support policy.
I have licensed Vista for more than 90 days.
Today I had a Blue Screen Error. A device driver IRQ not equal.
When I attempted to submit a bug report, I found that was impossible without
a credit card of a fee of $30 or $60 dollars.
Is that Microsoft's policy? That I have to pay to submit bug reports?
I understand that it may be my configuration, etc, but if it is a product
bug is Microsoft interested in providing me an answer?
I have seen words about the knowledge base, self-help, communities, and
"would I like to ask a friend for help".
To be straight forward, I know much more about the technical architecture of
Vista I would like.
Vista is one of the few products that I have that need "fixes" applied
continuously.
I would just like the product to work. Period.
Is Microsoft now saying that they will not provide support for fatal errors
like the one I had today?
Even with Windows/XP there were two free support incidents.
I did have a similar experience with Adobe, they wanted a credit card, i
think to even view the knowledgebase.
Am I missing something here?
Thanks,
I have licensed Vista for more than 90 days.
Today I had a Blue Screen Error. A device driver IRQ not equal.
When I attempted to submit a bug report, I found that was impossible without
a credit card of a fee of $30 or $60 dollars.
Is that Microsoft's policy? That I have to pay to submit bug reports?
I understand that it may be my configuration, etc, but if it is a product
bug is Microsoft interested in providing me an answer?
I have seen words about the knowledge base, self-help, communities, and
"would I like to ask a friend for help".
To be straight forward, I know much more about the technical architecture of
Vista I would like.
Vista is one of the few products that I have that need "fixes" applied
continuously.
I would just like the product to work. Period.
Is Microsoft now saying that they will not provide support for fatal errors
like the one I had today?
Even with Windows/XP there were two free support incidents.
I did have a similar experience with Adobe, they wanted a credit card, i
think to even view the knowledgebase.
Am I missing something here?
Thanks,