Vista OEM but no cd

[Guest]

I just bought an Acer desktop computer running the OEM version of Vista Home
Premium, and thus far, though I like the razzle dazzle, I am extremely
dissapointed. I am concerned that since my computer did not come with a copy
of the OS CD/DVD (though they ever so thoughtfully included the buy-it-now
upgrade to ultimate dvd, which is borderline insulting at this point), that
should anything ever happen to my system I will have to buy a separate copy
of the OS, despite it being bundled in with the computer.

Has anyone else come across this? Is there anything I can do to make a copy
of my OS that I can use to reinstall (would making a boot disk work?)

 

[Jupiter Jones [MVP]]

Check your manual and/or contact Acer.
You probably have an option to make the appropriate media.
Or possibly you could get the media from Acer for minimum or no cost.

 

[Jim Fisher]

I just bought an Acer desktop computer running the OEM version of Vista
Home
Premium, and thus far, though I like the razzle dazzle, I am extremely
dissapointed. I am concerned that since my computer did not come with a
copy
of the OS CD/DVD (though they ever so thoughtfully included the buy-it-now
upgrade to ultimate dvd, which is borderline insulting at this point),
that
should anything ever happen to my system I will have to buy a separate
copy
of the OS, despite it being bundled in with the computer.

Has anyone else come across this? Is there anything I can do to make a
copy
of my OS that I can use to reinstall (would making a boot disk work?)

All Acer systems come sith a utility to burn your own recovery DVD. Stop
ignoring the reminder that pops up to do so and quit your whining. Most
retail systems come this way now.

 

[Guest]

Forget using their restore cd method. You should contact the OEM about
getting the real media. As a customer that is your right when you purchase a
machine. They usually do the restore cd method to cut down their costs for
media. The advantage to getting the media is that when you do your reinstall
it wont have all that bloated crap that the Oems put on the systems. You can
slip the install down by alot.

 

[Dave B.]

No it is not their right. The OEM need only provide a way to restore the PC
back to factory, they are not required to provide an actual Vista CD, nor
any CD for that matter.

--

 

[Simon Zerafa]

Hi

Almost all Acer Laptop's I have seem have an application to backup the
recovery partition and create your own installation media.

The application appears almost immediatly you start-up your laptop for the
first time and is very persistant and insists you create backup media as
soon as possible.

Does nothing similar appear on the Windows Vista based laptops?

Kind Regards

Simon

 

[Jupiter Jones [MVP]]

"As a customer that is your right"
No it is not.
The fact you think so does not make it so.

The customer has a right to get the media as you describe or in various
other ways.
The way that right is exercised is purchasing from a vender that gives you
the media the way you want it.
Once you chose a vender, you have already chosen to receive the recovery
feature provided by the vender what ever that may be.

 

[Guest]

So you are saying that it is not a customers right to want a clean install
without all the OEM bloat? I dont think this is discussed any where in the
EULA. I dont think that any Oem even lists that as a policy or even in fine
print on a contract. I think the whole thing with Oems doing this is because
alot of non-computer savy users dont know they can get the real cds or at
least a copy of the upon request. If what you are saying is true then why is
it that most OEMs will not sell a machine without an OS on it? I know the big
companies dont do it. It is very rare if you find a small oem that will do
this as well.

 

[Dave B.]

A right to want it and an actual right to receive it are 2 different things.
People can want what ever they like, it does not mean they are entitled to
it. Most OEM's will provide a recovery kit for a fee, these usually include
all of the original bloat, they do not need to provide a way to do a clean
(bloat free) install.

--

 

[Rock]

So you are saying that it is not a customers right to want a clean install
without all the OEM bloat? I dont think this is discussed any where in the
EULA. I dont think that any Oem even lists that as a policy or even in
fine
print on a contract. I think the whole thing with Oems doing this is
because
alot of non-computer savy users dont know they can get the real cds or at
least a copy of the upon request. If what you are saying is true then why
is
it that most OEMs will not sell a machine without an OS on it? I know the
big
companies dont do it. It is very rare if you find a small oem that will do
this as well.

If the vendor doesn't offer what you want then shop elsewhere. The computer
OEM has an obligation to provide some means to restore the system. That can
be one of three ways:

1. Installation CD/DVD
2. Recovery CD/DVD
3. Hidden partition on the hard drive with an image of the system as
received from the factory.

Each vendor decides which choice to offer, and whether to also offer for
sale either at the time of purchase or after, the installation or recovery
media. If they choose not to, then your only option is use a different
vendor. You can demand, but if they fulfilled their obligation with, say #3
above, then they don't have to provide the media.

Your right lies in deciding from whom to buy.

 

[Guest]

I did receive such a message upon my first boot of the Vista OEM OS. However,
I dislike all the vendor specific crap that generally comes bundled in with
storebought machines. So I uninstalled most everything that had the word ACER
in it. Also, why would I want to make a recovery cd if it is going to include
all the vendor extras, which usually cause nothing but trouble? I did want a
fresh install which is why I wanted a clean copy of the OS.

Thank you all very much for your input. I will try to contact Acer to see if
anything can be done.

 

[Guest]

Leblas, did you ever get the copy you wanted. I didn't do the back up as I
wasn't the first person to switcfh my new laptop on, didn't see the notice.
Now I have huge problems and need the recovery dvd. Any one can help please?

 

[Rock]

Leblas, did you ever get the copy you wanted. I didn't do the back up as I
wasn't the first person to switcfh my new laptop on, didn't see the
notice.
Now I have huge problems and need the recovery dvd. Any one can help
please?

<snip>

Contact the computer OEM's tech support.