Vista Installation Issue at Gathering Files Stage

G

Guest

I've been reading a number of threads that relate to this issue but none have
helped so far. Basically I'm trying to install Vista Ultimate from an ISO
download via MSDN which I burnt to a DVD (I've tried burning the DVD at
various speeds as per a thread I read). Anyway, the install gets as far as
the gathering files stage (approx 32%) and then a message appears saying
Windows has encounted an error. Before running the upgrade I disabled my AV
and firewall as per another thread I read. During the installation stage a
number of things are raised as issues that may cause a problem after the
installation of Vista, but nothing that needs immediate action. The list of
things raised as potential issues after the upgrade are:

o Universal Serial Bus controllers: Sony Ericsson W810 Driver
o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface (COM8)
o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management (COM9)
o HP ImageZone
o Sygate Personal Firewall Pro
o Sony Ericsson PC Suite 1.7.10
o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)

I've run the Upgrade Advisor and the only things to note are:

Programs
Sygate Personal Firewall - Program may not work

Devices
ATK0110 ACPI Utility - Download latest driver
Creative Audigy Audio Processor - Download latest driver
NVIDIA nForce Networking Controller - No compatibility data available
Maxtor OneTouch - No compatibility data available
Creative Game Port - No compatibility data available
UIM Advanced Encryption Standard Driver - No compatibility data available
UIM Encrypted Disk Image Plugin - No compatibility data available
UIM Standard CryptoPlugin Driver - No compatibility data available
PSC2350 series (DOT4) - No compatibility data available
PSC3250 series (DOT4PRT) - No compatibility data available
PSC3250 series (DOT4PRINT) - No compatibility data available

Apart from that my system configuration meets the requirements for Vista.

Does anyone have any suggestions??
 
C

Colin Barnhorst

You will get some of the items on your compat report via Microsoft Update
automatically right after installation. The ATK0110 ACPI utility always is
among the first for me (Vista x64).

I don't see listed what hard drive controller is on your system. The point
of failure is right about the first reboot so I strongly suspect that you
may need to add the driver before starting installation.
 
G

Guest

Colin - Thanks for your reply.

The hard drive wasn't listed on any of the compatibility reports as needing
attention so I assumed the existing drivers would be ok. Are you saying that
I need to update the drivers for the hard drive controller?

Also, the software that was listed as needing attention after the upgrade
i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any value in
uninstalling these first before carrying out the upgrade?
 
J

Jane C

Any software flagged as incompatible/problematic, especially
antivirus/firewall, is best uninstalled before attempting the upgrade.
Check with the software companies for Vista compatibility.
 
G

Guest

Jane - Thanks for your reply.

I'll uninstall my anti-virus and firewall software and give it another go. I
was just a bit hesitant in doing this in case the upgrade still didn't work
and it meant by PC being left wide open to attacks.
 
J

Jeff Gaines

Jane - Thanks for your reply.

I'll uninstall my anti-virus and firewall software and give it another go.
I
was just a bit hesitant in doing this in case the upgrade still didn't work
and it meant by PC being left wide open to attacks.

Do check with the supplier before you re-install them as well (as Jane
suggested), many apps like a/v and firewalls just won't run on Vista until
the manufacturers bring out upgrades. The Vista firewall is fine and the
free version of AVG a/v is Vista ready:

http://grisoft.com/doc/products-avg-anti-virus-free-edition/lng/us/tpl/tpl01

it seems to have a good reputation.
 
G

Guest

Jeff - Thanks for the reply. I was going to look at the Windows Live OneCare
as a solution for AV and firewall. Is that something you guys would recommend?
 
C

Colin Barnhorst

Yes! For x86. Not yet available for x64.

Mark Austin said:
Jeff - Thanks for the reply. I was going to look at the Windows Live
OneCare
as a solution for AV and firewall. Is that something you guys would
recommend?
 
C

Colin Barnhorst

No, not update the drivers, make sure that you supply one with the Load
Drivers prompt if needed. If you are using SATA then make sure your mobo's
firmware supplies it (some mobos do and some don't). If not, you need to
provide it.

I simply don't know if you need to or not, but the point at which you have
the issue is familiar to me as a point where control passes from XP to the
Vista pre-installation environment (the reboot) and that is the first point
at which a missing driver would matter. From that point on what is in XP no
longer helps.
 
G

Guest

Colin - can you elaborate on what you mean. Here are details of my mobo:

Board: ASUSTeK Computer INC. A8N-E 2.XX
Serial Number: 123456789000
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005 06/08/2005

And here are details of my hard drives:

Maxtor DiamondMax10 6L250S0 [Hard drive] (250.99 GB) -- drive 0
Maxtor DiamondMax Plus 9 6Y250M0 [Hard drive] (250.99 GB) -- drive 1

I'm not sure what you mean by making sure that I supply drivers with the
Load Drivers prompt??
 
G

Guest

One more thing, I downloaded the Nvidia Forceware x86 Vista x86 driver
(88.61_forceware_vista_x86_international.exe). Do I install this before or
after upgrading to Windows Vista?
 
C

Colin Barnhorst

I have a system with an Asus A8N SLI Deluxe board and the SATA controller
drivers are in firmware so I suspect that your board already supports SATA
controllers in firmware as well, but you should check. You can find out
online (Asus).

You may recall that in earlier editions of Windows you had to hit F6 to load
drivers right after you booted with the Windows cd during the first stage of
Windows installation. With Vista you do the same thing by clicking the Load
Drivers icon on the Setup screen just below the window where you select the
target drive. As I said, you probably don't need to that. If your drives
are IDE you for sure don't need to do anything.

Mark Austin said:
Colin - can you elaborate on what you mean. Here are details of my mobo:

Board: ASUSTeK Computer INC. A8N-E 2.XX
Serial Number: 123456789000
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
06/08/2005

And here are details of my hard drives:

Maxtor DiamondMax10 6L250S0 [Hard drive] (250.99 GB) -- drive 0
Maxtor DiamondMax Plus 9 6Y250M0 [Hard drive] (250.99 GB) -- drive 1

I'm not sure what you mean by making sure that I supply drivers with the
Load Drivers prompt??



Colin Barnhorst said:
No, not update the drivers, make sure that you supply one with the Load
Drivers prompt if needed. If you are using SATA then make sure your
mobo's
firmware supplies it (some mobos do and some don't). If not, you need to
provide it.

I simply don't know if you need to or not, but the point at which you
have
the issue is familiar to me as a point where control passes from XP to
the
Vista pre-installation environment (the reboot) and that is the first
point
at which a missing driver would matter. From that point on what is in XP
no
longer helps.
 
C

Colin Barnhorst

Those are installed after Vista if Vista needs them, which I don't think it
will. They are in-box. If updates are needed they download in the first
few minutes after first login.
 
G

Guest

Quote:
With Vista you do the same thing by clicking the Load
Drivers icon on the Setup screen just below the window where you select the
target drive. As I said, you probably don't need to that. If your drives
are IDE you for sure don't need to do anything.

Seeing as though I don't even get this far in the installation I think I'm
going to have to try uninstalling my AV and firewall software before trying
the upgrade.


Colin Barnhorst said:
I have a system with an Asus A8N SLI Deluxe board and the SATA controller
drivers are in firmware so I suspect that your board already supports SATA
controllers in firmware as well, but you should check. You can find out
online (Asus).

You may recall that in earlier editions of Windows you had to hit F6 to load
drivers right after you booted with the Windows cd during the first stage of
Windows installation. With Vista you do the same thing by clicking the Load
Drivers icon on the Setup screen just below the window where you select the
target drive. As I said, you probably don't need to that. If your drives
are IDE you for sure don't need to do anything.

Mark Austin said:
Colin - can you elaborate on what you mean. Here are details of my mobo:

Board: ASUSTeK Computer INC. A8N-E 2.XX
Serial Number: 123456789000
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
06/08/2005

And here are details of my hard drives:

Maxtor DiamondMax10 6L250S0 [Hard drive] (250.99 GB) -- drive 0
Maxtor DiamondMax Plus 9 6Y250M0 [Hard drive] (250.99 GB) -- drive 1

I'm not sure what you mean by making sure that I supply drivers with the
Load Drivers prompt??



Colin Barnhorst said:
No, not update the drivers, make sure that you supply one with the Load
Drivers prompt if needed. If you are using SATA then make sure your
mobo's
firmware supplies it (some mobos do and some don't). If not, you need to
provide it.

I simply don't know if you need to or not, but the point at which you
have
the issue is familiar to me as a point where control passes from XP to
the
Vista pre-installation environment (the reboot) and that is the first
point
at which a missing driver would matter. From that point on what is in XP
no
longer helps.

Colin - Thanks for your reply.

The hard drive wasn't listed on any of the compatibility reports as
needing
attention so I assumed the existing drivers would be ok. Are you saying
that
I need to update the drivers for the hard drive controller?

Also, the software that was listed as needing attention after the
upgrade
i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any
value
in
uninstalling these first before carrying out the upgrade?


:

You will get some of the items on your compat report via Microsoft
Update
automatically right after installation. The ATK0110 ACPI utility
always
is
among the first for me (Vista x64).

I don't see listed what hard drive controller is on your system. The
point
of failure is right about the first reboot so I strongly suspect that
you
may need to add the driver before starting installation.

I've been reading a number of threads that relate to this issue but
none
have
helped so far. Basically I'm trying to install Vista Ultimate from
an
ISO
download via MSDN which I burnt to a DVD (I've tried burning the DVD
at
various speeds as per a thread I read). Anyway, the install gets as
far
as
the gathering files stage (approx 32%) and then a message appears
saying
Windows has encounted an error. Before running the upgrade I
disabled
my
AV
and firewall as per another thread I read. During the installation
stage a
number of things are raised as issues that may cause a problem after
the
installation of Vista, but nothing that needs immediate action. The
list
of
things raised as potential issues after the upgrade are:

o Universal Serial Bus controllers: Sony Ericsson W810 Driver
o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface
(COM8)
o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
(COM9)
o HP ImageZone
o Sygate Personal Firewall Pro
o Sony Ericsson PC Suite 1.7.10
o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)

I've run the Upgrade Advisor and the only things to note are:

Programs
Sygate Personal Firewall - Program may not work

Devices
ATK0110 ACPI Utility - Download latest driver
Creative Audigy Audio Processor - Download latest driver
NVIDIA nForce Networking Controller - No compatibility data
available
Maxtor OneTouch - No compatibility data available
Creative Game Port - No compatibility data available
UIM Advanced Encryption Standard Driver - No compatibility data
available
UIM Encrypted Disk Image Plugin - No compatibility data available
UIM Standard CryptoPlugin Driver - No compatibility data available
PSC2350 series (DOT4) - No compatibility data available
PSC3250 series (DOT4PRT) - No compatibility data available
PSC3250 series (DOT4PRINT) - No compatibility data available

Apart from that my system configuration meets the requirements for
Vista.

Does anyone have any suggestions??
 
C

Colin Barnhorst

You are well past this screen if you in the Gathering Files stage. If you
have seen the message that Vista needs no further information then you are
past the point I am talking about. It is right after you click the Install
Now and OK the regional and language stuff. It is where you select what
drive you want to use.

Mark Austin said:
Quote:
With Vista you do the same thing by clicking the Load
Drivers icon on the Setup screen just below the window where you select
the
target drive. As I said, you probably don't need to that. If your drives
are IDE you for sure don't need to do anything.

Seeing as though I don't even get this far in the installation I think I'm
going to have to try uninstalling my AV and firewall software before
trying
the upgrade.


Colin Barnhorst said:
I have a system with an Asus A8N SLI Deluxe board and the SATA controller
drivers are in firmware so I suspect that your board already supports
SATA
controllers in firmware as well, but you should check. You can find out
online (Asus).

You may recall that in earlier editions of Windows you had to hit F6 to
load
drivers right after you booted with the Windows cd during the first stage
of
Windows installation. With Vista you do the same thing by clicking the
Load
Drivers icon on the Setup screen just below the window where you select
the
target drive. As I said, you probably don't need to that. If your
drives
are IDE you for sure don't need to do anything.

Mark Austin said:
Colin - can you elaborate on what you mean. Here are details of my
mobo:

Board: ASUSTeK Computer INC. A8N-E 2.XX
Serial Number: 123456789000
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
06/08/2005

And here are details of my hard drives:

Maxtor DiamondMax10 6L250S0 [Hard drive] (250.99 GB) -- drive 0
Maxtor DiamondMax Plus 9 6Y250M0 [Hard drive] (250.99 GB) -- drive 1

I'm not sure what you mean by making sure that I supply drivers with
the
Load Drivers prompt??



:

No, not update the drivers, make sure that you supply one with the
Load
Drivers prompt if needed. If you are using SATA then make sure your
mobo's
firmware supplies it (some mobos do and some don't). If not, you need
to
provide it.

I simply don't know if you need to or not, but the point at which you
have
the issue is familiar to me as a point where control passes from XP to
the
Vista pre-installation environment (the reboot) and that is the first
point
at which a missing driver would matter. From that point on what is in
XP
no
longer helps.

Colin - Thanks for your reply.

The hard drive wasn't listed on any of the compatibility reports as
needing
attention so I assumed the existing drivers would be ok. Are you
saying
that
I need to update the drivers for the hard drive controller?

Also, the software that was listed as needing attention after the
upgrade
i.e. Sygate Personal Firewall, HP ImageZone etc, would there be any
value
in
uninstalling these first before carrying out the upgrade?


:

You will get some of the items on your compat report via Microsoft
Update
automatically right after installation. The ATK0110 ACPI utility
always
is
among the first for me (Vista x64).

I don't see listed what hard drive controller is on your system.
The
point
of failure is right about the first reboot so I strongly suspect
that
you
may need to add the driver before starting installation.

message
I've been reading a number of threads that relate to this issue
but
none
have
helped so far. Basically I'm trying to install Vista Ultimate
from
an
ISO
download via MSDN which I burnt to a DVD (I've tried burning the
DVD
at
various speeds as per a thread I read). Anyway, the install gets
as
far
as
the gathering files stage (approx 32%) and then a message appears
saying
Windows has encounted an error. Before running the upgrade I
disabled
my
AV
and firewall as per another thread I read. During the
installation
stage a
number of things are raised as issues that may cause a problem
after
the
installation of Vista, but nothing that needs immediate action.
The
list
of
things raised as potential issues after the upgrade are:

o Universal Serial Bus controllers: Sony Ericsson W810 Driver
o Ports (COM & LPT): Sony Ericsson W810 USB WMC OBEX Interface
(COM8)
o Ports (COM & LPT): Sony Ericsson W810 USB WMC Device Management
(COM9)
o HP ImageZone
o Sygate Personal Firewall Pro
o Sony Ericsson PC Suite 1.7.10
o nVidia Display drivers/nView Desktop Manager (NVIDIA Drivers)

I've run the Upgrade Advisor and the only things to note are:

Programs
Sygate Personal Firewall - Program may not work

Devices
ATK0110 ACPI Utility - Download latest driver
Creative Audigy Audio Processor - Download latest driver
NVIDIA nForce Networking Controller - No compatibility data
available
Maxtor OneTouch - No compatibility data available
Creative Game Port - No compatibility data available
UIM Advanced Encryption Standard Driver - No compatibility data
available
UIM Encrypted Disk Image Plugin - No compatibility data available
UIM Standard CryptoPlugin Driver - No compatibility data
available
PSC2350 series (DOT4) - No compatibility data available
PSC3250 series (DOT4PRT) - No compatibility data available
PSC3250 series (DOT4PRINT) - No compatibility data available

Apart from that my system configuration meets the requirements
for
Vista.

Does anyone have any suggestions??
 
B

Bill

Mark Austin said:
Colin - can you elaborate on what you mean. Here are details of my
mobo:

Board: ASUSTeK Computer INC. A8N-E 2.XX
BIOS: Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1005
06/08/2005

Just so you know, the BIOS revision on your board is very outdated.
ASUS has v1013 available and you need 1008 or higher (if I recall
correctly) to run SATA properly with recent drivers in XP and Vista.

I have the same board and Vista installs with RAID drivers as well as
SATA.

Also, you really should do a clean install, not an upgrade.
 
C

Colin Barnhorst

That's absolutely right. I am at 1011 and recall having to do an upgrade to
that last year before everything worked.
 
C

Colin Barnhorst

When you check upgrade you are upgrading the current active partion so it
does not have to ask for a target. If you had chosen Custom then it would
not know your intended target and would have to ask. There still should be
a Load Drivers button along in those screens on the same screen as an
Advanced Options button. Are you seeing a screen with Advanced Options on
the far right an no Load Drivers anywhere on it?
 
G

Guest

Nope, I definitely don't see a screen with Advanced Options. Literally I put
the DVD into my drive and it goes into a screen that has 2 options - Check
Compatibility Online and Install Windows Vista. I select the Install Windows
Vista option. The next screen has a further two options - Check for Updates
Online or Install without checking (or something like that). On the next
screen I enter the product key and click next. A scan on my system is then
run and when it's finished it displays any possible issues with devices,
software etc. I then click next and it goes into the actual install where it
copies the files, gathers files etc, etc. Definitely no Advanced Option
anywhere and definitely can't see anywhere to Load Drivers.
 
G

Guest

Ok, I have an update, but it's not good news......

For some strange reason I decided to boot up my PC this morning and give the
upgrade another go (haven't changed anything since last night when I
uninstalled the AV and firewall software). This time I successfully got
through the Gathering Files stage, but when it got to the final stage
(Completing Upgrade) the system rebooted and I got a blue screen with the
message IRQL_NOT_LESS_OR_EQUAL. There's some more information on the screen
but I can't get to read it because the system reboots itself within a matter
of a couple of seconds. If I try to boot the system in safe mode it gets
further but then I get a message saying "Vista upgrade cannot be completed in
safe mode. Please restart the system".

Any suggestions on what is wrong or what I can do to get my system back into
a stable state? I did notice that when the system first boots I see 3 options
on what to boot - Windows Vista, Windows Rollback and Previous Windows
Version. Will selecting an option other than Windows Vista get my system back
into a stable state? Or is there a quick fix so that the upgrade of Vista can
complete?
 

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