Vista file saving problem

[Kavinda Kariyawasam]

hi,
i hav a strange problem, i have Vista business with sp1 installed, i cannot
save any of word / excel/ppt (off 2007) files or web files.
if i modify existing files, then i can save but cannot use "save as" to give
different name or location.
plz help..
Tkx
kavi...

 

[Gordon]

hi,
i hav a strange problem, i have Vista business with sp1 installed, i
cannot save any of word / excel/ppt (off 2007) files or web files.
if i modify existing files, then i can save but cannot use "save as" to
give different name or location.
plz help..
Tkx
kavi...

What happens when you try? Any error message?

 

[Kavinda Kariyawasam]

no error.
for off2007 files, no sign
for wed files, save-open, when i say save it just disserperers.
Tkx

 

[Malke]

no error.
for off2007 files, no sign
for wed files, save-open, when i say save it just disserperers.

Where are you trying to save it? Sounds like it's saving in the wrong
directory. Do a Save As on a new document and make sure it is defaulting to
your C:\Users\your-user-account\Documents.

Or perhaps you moved the Documents folder and forgot to give us that
information.

Malke

 

[Kavinda Kariyawasam]

it is nothing to do with the location.

it happen to all the applications (word / excel/ppt and web downloads)
problem is it is not allowing me to select the location (dat page wont come
me too choose)
Tkx

 

[Malke]

it is nothing to do with the location.

it happen to all the applications (word / excel/ppt and web downloads)
problem is it is not allowing me to select the location (dat page wont
come me too choose)

The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke

 

[Kavinda Kariyawasam]

Found the solution.

This issue may occur if a Windows Resource Protection (WRP) file is missing
or is corrupted.

Accessories, right-click Command Prompt, and then click Run as
administrator.
type - sfc /scannow

Tkx for everyone who posted their ideas.

 

[Malke]

Found the solution.

This issue may occur if a Windows Resource Protection (WRP) file is
missing or is corrupted.

Accessories, right-click Command Prompt, and then click Run as
administrator.
type - sfc /scannow

Glad you got it sorted. Thanks for posting back with your solution.

Malke