Vista does not recognize Anti-Virus software

[Frank Bright]

Hi, (Note: I posted this on a general vista group before I discovered this
security forum. Sorry for the double post)...
I'm on Vista Home Premium and I've got Norton 2007.2 Anti-Virus software
installed (it's Vista compatible). I've even done a successful, full virus
scan. I installed the Norton 2007 just after the Vista upgrade.

For some reason, Vista does not recognize the Norton program and I have a
'danger'/security alert in my task bar saying my computer is maybe at risk.
If I click that icon, it takes me to the Security Center where it says that
Vista sees no Anti-Virus Software on my computer.

I do have a spy sweeper program as well but that is recognized ok by Vista.

What could be causing this?

Many Thanks for any assistance,....Frank

 

[Richard Urban]

Seeing as how other companies antivirus is properly recognized by Vista, I
would, as a second choice, take this up with Symantec support.

My first choice would be to remove anything and everything that has anything
to do with Symantec/Norton (and McAfee) from any computer I maintain.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[John Barnett MVP]

I have to agree with Richard. Dump Norton it is next to useless. If you are
pushed for an anti virus application download the free version of AVG
(http://free.grisoft.com) or Avast (http://www.avast.com).

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Les]

I have to agree with Richard. Dump Norton it is next to useless. If you are
pushed for an anti virus application download the free version of AVG
(http://free.grisoft.com) or Avast (http://www.avast.com).

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for any direct, indirect, incidental or consequential damages arising out
of the use of, or inability to use, information or opinions expressed in
this mail/post..

I use the free version of Avast!, which hasn't caused any problems on Vista.

http://www.avast.com/eng/download-avast-home.html

I am running it in preference to AVG, which I did try but in various posts
on these forum, seems AVG *may* cause problems with it's interaction with
Windows Mail.


--
regards,
Les Hay, Livingston, Scotland



---
avast! Antivirus: Outbound message clean.
Virus Database (VPS): 000734-1, 17/04/2007
Tested on: 17/04/2007 16:10:05
avast! - copyright (c) 1988-2007 ALWIL Software.
http://www.avast.com

 

[Charlie Tame]

I use the free version of Avast!, which hasn't caused any problems on
Vista.

http://www.avast.com/eng/download-avast-home.html

I am running it in preference to AVG, which I did try but in various
posts on these forum, seems AVG *may* cause problems with it's
interaction with Windows Mail.

Don't install the mail scanner - it is very clearly an option during the
install. It does nothing useful and although I think you may have no
trouble with it I also think you won't gain from it.

Avast has a good reputation too so if you're happy with it stick with
it. You can always install two or more AV systems as long as you only
have one active at a time, but I concur with others about Norton and
MacAfee - snake oil and problematic.

Charlie

 

[Frank Bright]

I'm using AVG 7.5 Plus Firewall now and it seems to be going Ok, however,
I'm having a hard time getting the firewall going. That's an Avg
download/install issue I think.

Funny with all this, however - I swear on my very first Vista Upgrade
install I already had AVG 7.5 Pro installed and Vista declared it
incompatible during the install. So I Bought Norton 2007.

Grisoft now declares AVG compatible and now I see I wasted money on Norton
because it was listed as Vista Compatible.

I guess I could sell it for $10 on Ebay.
Thanks, Frank

 

[Kirk]

I had issues with NAV 2007 as well as NIS 2007 being recognized by Vista as
well as other problems. I got my $s back for both and I'm now running
Norton's 360 with no problems. Vista security seems to be happy and isn't
giving me warning about being unprotected. I tried both AVG and Avast free,
but then you get what you pay for. And I really got tired of which ever of
them kept telling me several times a day that my antivirus database had been
updated.

 

[Otto Normalverbraucher]

I had issues with NAV 2007 as well as NIS 2007 being recognized by Vista
as well as other problems. I got my $s back for both and I'm now
running Norton's 360 with no problems. Vista security seems to be happy
and isn't giving me warning about being unprotected. I tried both AVG
and Avast free, but then you get what you pay for. And I really got
tired of which ever of them kept telling me several times a day that my
antivirus database had been updated.

My experience with AVG free & their commercial anti malware product has
all been good in Vista.

 

[Rock]

I had issues with NAV 2007 as well as NIS 2007 being recognized by Vista as
well as other problems. I got my $s back for both and I'm now running
Norton's 360 with no problems. Vista security seems to be happy and isn't
giving me warning about being unprotected. I tried both AVG and Avast
free, but then you get what you pay for. And I really got tired of which
ever of them kept telling me several times a day that my antivirus database
had been updated.

Hard to understand why one would go from something that runs well in Vista,
is light on resources and is free ( or if you want a paid version go to
NOD32, it's highly regarded) to a paid version of Norton that is resource
heavy and considering the awful track record for Symantec's home offerings,
because there is an audible message which can actually be disabled in the
program settings. Plus there is no need for the Norton firewall. The Vista
firewall works well.

 

[Guest]

Hi, I seem to be having similar problems. I got my HP laptop about 2 months
ago and it has vista on it. i hadnt installed office 2007 permently untill
recently. About a week ago, Office all of the sudden locked up on me. I can
open the programs but I can not "use" them. I can recieve email, but can not
compose, send, or save anything. I called around and they told me the
problem was a security issue. When I got the computer I unistalled the
Norton that was already on the computer with the intent to use a different
program, CA Security. Apparently I can't do that? I was told that you need
to keep the same software that was already on it because you never "really"
delete it from the computer and part of it stays in the background and
attacks any new virus software you try and download. Does this sound right?
As of now, I guess I will go and buy Norton to see if this solves my problem,
but i dont understand why it would lock up Office. Any help?

 

[mikeyhsd]

you should be able to download an uninstaller from norton web site.



(e-mail address removed)



Hi, I seem to be having similar problems. I got my HP laptop about 2 months
ago and it has vista on it. i hadnt installed office 2007 permently untill
recently. About a week ago, Office all of the sudden locked up on me. I can
open the programs but I can not "use" them. I can recieve email, but can not
compose, send, or save anything. I called around and they told me the
problem was a security issue. When I got the computer I unistalled the
Norton that was already on the computer with the intent to use a different
program, CA Security. Apparently I can't do that? I was told that you need
to keep the same software that was already on it because you never "really"
delete it from the computer and part of it stays in the background and
attacks any new virus software you try and download. Does this sound right?
As of now, I guess I will go and buy Norton to see if this solves my problem,
but i dont understand why it would lock up Office. Any help?

 

[Kirk]

I'm not a shill for Symantec, but I really haven't had any problems with
Norton 360. I haven't noticed any resource hogging due to Norton 360. I'm
not telling anyone to go spend their $s for it or any other
anti-virus/firewall software. I'm just saying what works for me. No need
to get upity about it.

 

[John-Boy]

Amen. I'm using NIS2007.2 on Vista Ultimate with no noticable downside. I'm
also using AVG and CA (on two different machines) and they also are working
just fine.

John

 

[Rock]

I'm not a shill for Symantec, but I really haven't had any problems with
Norton 360. I haven't noticed any resource hogging due to Norton 360.
I'm not telling anyone to go spend their $s for it or any other
anti-virus/firewall software. I'm just saying what works for me. No need
to get upity about it.

Why take things personally? I wouldn't let Norton anything near my
computers. That's my opinion. Besides, I don't see a reason to waste money
for a program that supplies features for which there are OS supplied
utilities that do the job, or for which there are better, and in some cases
free programs for those functions. People become attached to programs, and
to their buying decisions. I understand that, but sometimes it's worthwhile
to step back and take a closer look.

 

[Roy Coorne]

My experience with AVG free & their commercial anti malware product has
all been good in Vista.

A typical 'Normalverbraucher' (average consumer)...

Does AVG also run on Vista 64bit?

Roy

 

[John Barnett MVP]

I don't think it currently does.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Nanahayes]

John, I dumped Norton quite some time ago but when I try to open a Word or
Excel document, I get this message: 'Please wait while Windows configures
Norton Anti Virus 2006' and then I get another ' running virus scan'. I have
to wait 3-4 minutes before I can use Word or even Excel. Any suggestions?

 

[SG]

Nana,

Use the cleanup tool to remove all the snorting crap :>
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Nanahayes]

Thanks Everyone,

I'm at work right now but when I get home this evening I will try the
suggestions (cleaning up, dumping AVG, using Avast etc) that you have all
offered and see how it goes. I really appreciate all your comments and
hopefully this nana will not be so frustrated with my system. Have a great
day !

 

[Nanahayes]

Hi SG,
I clicked on the link you gave me and successfully uninstalled all the
Symantec stuff that was on my PC. I would never have found this link on my
own. Now my computer works 150% better/faster. My Word/Excel comes up
instantly and I'm not getting all those blankety, bank messages or waiting
for long periods of time. You're a genius! Thanks to all the others as well
for their insightful comments. I did have AVG on my computer so will use it
for now. Can't thank you all enough and you've made one gramma very happy !
Cheers,