Vista Bug?

[bob]

On Tue, 22 Jul 2008 21:34:14 -0500 I wrote a message enquiring about
Restore Points. I had a reason. I had just used Restore to a Restore Point
to force Vista Home Premium with SP1 to recognize my USB devices and I was
curious about what Vista was really doing. I have since repeated the failure
of Vista to recognize my USB devices and the restoration of that ability
using Restore to a Restore Point.

Here is the story: I have two scanners, an external hard drive, two
printers and a Compact Flash Card reader attached to a month-old HP Pavilion
computer via USB. On 21 Jul, I did extensive manipulations in my Pictures
folder and subfolders, moving hundreds of files from one subfolder to
another, and using Corel Paintshop Pro Photo X2 to edit many of the pictures
as well as saving them to different folders in different formats. The files
were all either in PSPP X2's native file format PspImage or Jpeg and I was
making sure that I saved each picture in both formats. I worked with
several hundred files that morning. Then in the afternoon I tried to scan
another picture into my computer and my scanning software reported No
Scanner Detected. I naturally suspected a hardware problem, and went
through extensive checking, and interchanging cables, and devices with no
success. Eventually I discovered that all USB devices except my default
printer were not being detected by Vista. That's when I did a Restore to a
previous Restore Point and Voila, the USB devices all started working as
they should.

Yesterday I again did extensive Picture file manipulations and again my
scanner refused to work. So I did a Restore to the Previous Day's Restore
Point, and Voila again, the devices started to work as they should. This
appears to me to be a major Bug in Vista with SP1. Whether it is Vista's
file manipulations or PSPX2's that is causing the USB failure, it is the
responsibility of Vista to isolate PSPX2's manipulations from the core
functions of Vista.

How and to whom do I report this problem so that Microsoft can correct it?

Bob

 

[bob]

On Tue, 22 Jul 2008 21:34:14 -0500 I wrote a message enquiring about
Restore Points. I had a reason. I had just used Restore to a Restore Point
to force Vista Home Premium with SP1 to recognize my USB devices and I was
curious about what Vista was really doing. I have since repeated the
failure of Vista to recognize my USB devices and the restoration of that
ability using Restore to a Restore Point.

Here is the story: I have two scanners, an external hard drive, two
printers and a Compact Flash Card reader attached to a month-old HP
Pavilion computer via USB. On 21 Jul, I did extensive manipulations in my
Pictures folder and subfolders, moving hundreds of files from one
subfolder to another, and using Corel Paintshop Pro Photo X2 to edit many
of the pictures as well as saving them to different folders in different
formats. The files were all either in PSPP X2's native file format
PspImage or Jpeg and I was making sure that I saved each picture in both
formats. I worked with several hundred files that morning. Then in the
afternoon I tried to scan another picture into my computer and my scanning
software reported No Scanner Detected. I naturally suspected a hardware
problem, and went through extensive checking, and interchanging cables,
and devices with no success. Eventually I discovered that all USB devices
except my default printer were not being detected by Vista. That's when I
did a Restore to a previous Restore Point and Voila, the USB devices all
started working as they should.

Yesterday I again did extensive Picture file manipulations and again my
scanner refused to work. So I did a Restore to the Previous Day's Restore
Point, and Voila again, the devices started to work as they should. This
appears to me to be a major Bug in Vista with SP1. Whether it is Vista's
file manipulations or PSPX2's that is causing the USB failure, it is the
responsibility of Vista to isolate PSPX2's manipulations from the core
functions of Vista.

How and to whom do I report this problem so that Microsoft can correct it?

Bob

I should add that each time after the restoration Vista displayed a message
stating that the restore had failed, and that the files were not all
restored. Indeed they were not, all the changes I had made to the files and
their locations were intact. The major change that I observedd was that the
uSB devices now all worked as they should.

Bob

 

[Cameron Snyder]

Try unplugging the usb device that failed and then reconnect. This might be
less obtrusive and just as successful as a restore.

 

[bob]

That was the very first thing I did. It didn't work.
Bob

 

[Nonny]

That was the very first thing I did. It didn't work.

Try unplugging all the others and see what happens.

 

[bob]

On Tue, 22 Jul 2008 21:34:14 -0500 I wrote a message enquiring about
Restore Points. I had a reason. I had just used Restore to a Restore Point
to force Vista Home Premium with SP1 to recognize my USB devices and I was
curious about what Vista was really doing. I have since repeated the
failure of Vista to recognize my USB devices and the restoration of that
ability using Restore to a Restore Point.

I should add that I performed similar file operations during four years of
XP and never had any problem with mostly the same USB devices.

Bob

 

[Nonny]

I should add that I performed similar file operations during four years of
XP and never had any problem with mostly the same USB devices.

That was then. This is now. And this is Vista.

It's possible that one of your USB devices is causing the problem.

 

[bob]

That was then. This is now. And this is Vista.

Unfortunately!!!! I wish I was back in XP.

It's possible that one of your USB devices is causing the problem.

It is posssible but I doubt it. I unplugged all that were suspect with no
luck.
As I mentioned in my earlier post, I first thought that it was a hardware
problem so I unplugged and replugged all the devices. The only device that
worked was my default printer. The others gave a message "Unknown Device".
But restoring to a restore point when all the devices worked, then all USB
devices worked as they should.

Bopb

 

[Nonny]

Unfortunately!!!! I wish I was back in XP.


It is posssible but I doubt it. I unplugged all that were suspect with no
luck.
As I mentioned in my earlier post, I first thought that it was a hardware
problem so I unplugged and replugged all the devices. The only device that
worked was my default printer. The others gave a message "Unknown Device".
But restoring to a restore point when all the devices worked, then all USB
devices worked as they should.

What are the "other devices"? Make AND model please.

 

[PaulB]

Try a System restore from safe mode. If the restore is failing then what ever
is happening that gets the USB devices back is only temporary.