I doubt that MS is using the program to pressure the partners, at least not
by generating pressure from irritated beta testers about missing drivers and
such, which I think you mean. Just the existance of the Customer Preview
Program is a sufficient wake-up call that release is approaching.
Since this is a beta program to benefit MS and not an early adoption program
to benefit users I do not see much justification for MS to provide support.
The bug reports and follow-ups are more important than any beta tester's
system getting fixed. The fixes may in fact backfire in future builds.
Yes, many do think that MS somehow closely monitors the ng's or that MS
experts are here to help them. In fact there are all kinds screwy
misimpressions about what ng's are for. Unfortunately, some also use it as
a blogging medium. I'm talking about the extremely long "my impression of
Vista" posts. Who here cares? Just the poster. Such posts offer no help
for other users and will never reach the Vista team who do collect
'sentiments,' as they call them.
Like you, I too wonder why folks with the skill sets I have seen in these
newsgroups would take the time to participate. In any other context their
time would earn them plenty of bucks. Of course the answer is compassion.
Hats off to the compassionate ones..