Virus infection help

[granjan]

My daughter or grandson has been careless with their computer and
now it is infected with something, probably the sasser virus/worm.
The computer is a 5-month old Dell running XP. It will not boot
to windows, safe mode or otherwise. I am not that familiar with
XP (I run WinMe), so can someone tell me what to do to get rid of
this thing? Can I download an emergency boot disk for her
computer or is there some other way to get to where I can run the
Stinger program?
Help
Janice

 

[Guest]

Go to windoows update websit

 

[granjan]

And what do I do when I get there?

| Go to windoows update website
|
|

 

[Jym]

Use the recovery disk to reinstall XP . Jym

 

[Guest]

If you can't boot in any mode, you could try the emergency xp boot floppy if you have one. I don't know if Dell sent you an emergency back up cd but if all else fails, I would go into bios and set the cd rom to boot first. Then I would restart with the xp cd in the rom and reformat the hard drive. You will loose all info on the drive and have to reinstall everything you want on the pc but it will also wipe out the virus unless it has made its way into the cmos. But usually it seems to be just in the hard drive. Since you can't boot up your options do get limited. If you could at least get to your virus protection you could run it and see what it finds. Or if you were able to get on line, there are sites that can run a virus scan for you to determin the problem. The only other thing I can think of is if you have a floppy back up of your virus protection to run. I hope something here helps. One thing that will help in the future is to keep the virus protection on and upgraded daily. And to keep a firewall on your pc. XP has a built in firewall but it has to be turned on. It is not the best firewall but it is far better than none. Nick

 

[granjan]

Thanks for your reply but I was hoping for something a little less
drastic.

| Use the recovery disk to reinstall XP . Jym
|
|
|
| | > My daughter or grandson has been careless with their computer
and
| > now it is infected with something, probably the sasser
virus/worm.
| > The computer is a 5-month old Dell running XP. It will not
boot
| > to windows, safe mode or otherwise. I am not that familiar
with
| > XP (I run WinMe), so can someone tell me what to do to get rid
of
| > this thing? Can I download an emergency boot disk for her
| > computer or is there some other way to get to where I can run
the
| > Stinger program?
| > Help
| > Janice
| >
| >
| > ---
| > Outgoing mail is certified Virus Free.
| > Checked by AVG anti-virus system (http://www.grisoft.com).
| > Version: 6.0.686 / Virus Database: 447 - Release Date:
5/14/2004
| >
| >
|
|

 

[DL]

The sasser virus is unlikely to cause a complete boot failure.
www.bootdisk.com may provide some help

 

[Guest]

I, a Dell owner, am having exactly the same problem and sorry to say I am looking for a less drastic solution to this. I've tried emergency disk for anti virus but needless to say, I'm either doing something wrong but that doesn't seem to work either. I'm really interested to know if you've tried the Resource disk and tried the repair windows option

----- DL wrote: ----

The sasser virus is unlikely to cause a complete boot failure
www.bootdisk.com may provide some hel