Very unusual problem - Explorer very slow

[Tom Stephenson]

My config:
Win XP + SP2 and using a current Norton virus scanner. No recent
application install.

I find that opening a file (using explorer) (say Word or Excel) takes
about 25 seconds. Really strange.
Right click on the file to get properties also takes 25 seconds.

I did monitor the Task Manager to see if the memory was full or the CPU
overloaded. That's
not the problem.

Tried sutting off the virus scanner to see if that was binding things
but it's not.

Other actions such as opening email (outlook) or browser work normally.

The Hard drive is not being accessed during the delay.

Any ideas out there? I'm fresh out.

Thanks..
(e-mail address removed)

 

[Ricky]

Try here..
Right-click is slow or weird behavior caused by context menu handlers:
http://www.mvps.org/sramesh2k/slowrightclick.htm

 

[Tom Stephenson]

That was helpful but it didn't solve the problem. The symptoms were very
similar.

I did download the tool suggested and disable the context menu handlers.
First individually,
then as a group. Ended up going block by block and never did get any
group of
disabled features to change the symptom.

Any other ideas?

Tom S.

 

[Czepcu]

Any other ideas?

1. First, disconnect your ethernet, otherwise this process will be
verys slow.
2. Go to your Norton Antivirus, and disable the automatic Liveupdate
3. Go to C:\Program Files\Common Files\Symantec Shared
4. Rename the file called CommonClient.dat to something else like
CommonClient.dat.bad
5. Rename the file called CommonClient_old.dat to CommonClient.dat
6. Reconnect your ethernet.
7. Until theres a new fix for this, DON'T do client updates with NAV's
liveupdate!

Greetings