Vanishing Email Messages

A

Abby

I have a user running Windows NT and Outlook XP who, after
opening his email messages from the INBOX, closes them and
has them disappear. They are no where to be found. If
he, however, moves the message to another folder before
opening it, he can close it and the message will remain.
What would cause this to happen?
Thank you.
Abby
 
V

*Vanguard*

"Abby" said in news:[email protected]:
I have a user running Windows NT and Outlook XP who, after
opening his email messages from the INBOX, closes them and
has them disappear. They are no where to be found. If
he, however, moves the message to another folder before
opening it, he can close it and the message will remain.
What would cause this to happen?
Thank you.
Abby
Click to expand...

Your user doesn't understand views and is using a view that hides read
messages. So have the user change to a view that shows all messages.
 
A

Abby

Thank you. This makes sense and I am sure that is what
went wrong. Thanks again! -Abby
 

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