Using two email accounts

[Guest]

I have two email accounts. One personal, and one for my company. Each runs on
a unique server. Outlook is set up to empty both, which it does. Presently,
my replies to emails that originate from both accounts reflect the personal
address details in the reply. I want my replies to reflect the company email
address instead.

How do I change the settings in order to achieve this?

 

[Gordon]

I have two email accounts. One personal, and one for my company. Each runs on
a unique server. Outlook is set up to empty both, which it does. Presently,
my replies to emails that originate from both accounts reflect the personal
address details in the reply. I want my replies to reflect the company email
address instead.

How do I change the settings in order to achieve this?

I'm not quite sure what you mean - the default action of Outlook is to
reply to an email using the account by which the email was received -
are you saying that when you reply to an email received in your Work
account the reply is sent using the Home account?

 

[Brian Tillman]

I have two email accounts. One personal, and one for my company. Each
runs on a unique server. Outlook is set up to empty both, which it
does. Presently, my replies to emails that originate from both
accounts reflect the personal address details in the reply. I want my
replies to reflect the company email address instead.

How do I change the settings in order to achieve this?

Are you using Exchange? If Exchange is present in a mail profile, it tends
to take over as preferred sending account, it seems.

 

[Guest]

Yes. When I reply to emails recieved from the work account, the return
address on the reply is not the work account, but the personal one.

 

[Guest]

Forgive my ignorance, but how would I know if I am using exchange?

 

[Brian Tillman]

Forgive my ignorance, but how would I know if I am using exchange?

Because you would have added an Exchange account when you installed Outlook
(or one would have been added for you). Click Tools>E-mail Accounts>Next
and look.

 

[Guest]

I have done as you asked, and see no reference to exchange at all.

The page simply reads, "Outlook processes email for these accounts in the
following order ..."

Does that help?

Dario

 

[Gordon]

I have done as you asked, and see no reference to exchange at all.

The page simply reads, "Outlook processes email for these accounts in the
following order ..."

Does that help?

In your Folder list, do you have a section headed Mail and one headed
Personal Folders or do you just have the Personal Folders section?

 

[Guest]

I have headings down the left hand side of my screen. They read, from top to
bottom as follows:

Mail, calendar, contacts, tasks. There is a personal folder that holds all
the mail icons such as Inbox etc.

Dario

 

[Brian Tillman]

I have done as you asked, and see no reference to exchange at all.

The page simply reads, "Outlook processes email for these accounts in
the following order ..."

And does anything show in that box? If not, you have no mail account set up
at all, so you should define the accounts you want.

 

[Guest]

The two email accounts that are being emptied refelct in the box. The problem
is that having checked them both, when I reply to personal emails, they show
the personal address, and when I reply to the company emails, the reply shows
the personal and not the company address.

 

[Guest]

I have noticed this morning that when I write a new email, I have the
opportunity to select, from the top left hand corner of the new mail (next to
the send option) the account through which I would prefer the email to pass.
When I choose the business account in this option, the personal email address
still comes up as the reply address.

 

[Brian Tillman]

The two email accounts that are being emptied refelct in the box. The
problem is that having checked them both, when I reply to personal
emails, they show the personal address, and when I reply to the
company emails, the reply shows the personal and not the company
address.

You still haven't stated what type of accounts they are. Do they share
anything, sich as the domain or are the attributes of the accounts, such as
servers and credentials, completely different?

 

[Guest]

I am sorry that I am so slow on this!! I appreciate your patience!

The two accounts are completely separate, hosted by two completely different
servers owned by different companies. They have no connection to each other
outside of the fact that they are both accessed through my Outlook.

 

[Brian Tillman]

The two accounts are completely separate, hosted by two completely
different servers owned by different companies. They have no
connection to each other outside of the fact that they are both
accessed through my Outlook.

If you deliberately choose the company address, is the correct sender used?
If you add the Account field to the header line, is the correct receiving
account shown?

 

[Guest]

# If I deliberately select the company address from the "Accounts" option at
the top of the new email, it tells me that the email is being sent via the
company account, but still attaches my personal information as the return
address.

# What do you mean by "adding the account field to the header line"?

Dario

 

[Brian Tillman]

# If I deliberately select the company address from the "Accounts"
option at the top of the new email, it tells me that the email is
being sent via the company account, but still attaches my personal
information as the return address.

# What do you mean by "adding the account field to the header line"?

RIght-click the header line (above the list of messages in the Inbox),
select Field Choose, change the drop-down to "All Mail Fields" and drag the
Accounts field to the header line where you'd like it to appear. Outlook is
designed to reply using hte account by which the original message was
received.

Just for grins, click Tools>E-mail Accounts>Next. Select the work account,
and click Change. Make sure the "E-mail Address" field contains the work
sending address.

 

[Guest]

It's not your fault. Outlook 2007 has a flaw, in that it doesn't reply using
the same address to which the original message was addressed. I have two
"alias" email addresses, one personal and one business, and when I reply to
messages on either account Outlook 2007 usually replies using the personal
address, even when it never ever appeared on the original message.

This didn't happen with Outlook 2000 with these same two accounts. I notice
that several people are reporting the same phenomenon.

The only work-around is to display the "From" bar using "Options --> Show
From" on a new message. That way you can pre-select the correct email
address. However, I occasionally just hit Reply, type, and Send without
checking and still manage to send messages with the wrong return address.

(Is there an email address for Microsoft, to which these glitches can be
reported?)

joe_btfsplk

 

[Gordon]

It's not your fault. Outlook 2007 has a flaw, in that it doesn't reply
using
the same address to which the original message was addressed. I have two
"alias" email addresses,

And that's the only time this "flaw" manifests itself. if you have more than
one truly separate emails (ie NOT aliases) the function works fine...

 

[Guest]

No need for the quotation marks: it truly is a flaw if the Reply function
arbitrarily chooses an email address that isn't on the original message.
There are many people who have a single email account, with several aliases
in order to organize their mail. Outlook used to be able to differentiate
between email address, and now Outlook 2007 doesn't, so it's a flaw in the
program, and not the fault of users. You seem to imply that this program is
working just fine, whereas it's not, and I would hope that Microsoft
appreciates our pointing out flaws in their software so that they can fix
them.