Using a calling card

[Mark Warbeck]

Having problems getting XP to use a calling card. Here's what I've done:

Created a new location with 800 as the area code. Configured it to dial 9
for local and long distance calling. Entered the access number for the
calling card in the field "Use this number for long distance". In the rules
I've entered the steps for the calling card, such as dial card number, wait,
dial pin, wait, dial destination number, etc.

After all this, when I open the connection and change to this location, it
only dials the basic ISP number, it doesn't use the calling card number or
the steps I've defined. I tried including the 800 number in the steps but
that didn't help. It's like it doesn't realize it's calling long distance. I
feel like I'm missing something simple here. Can anybody shed some light on
this?

Thanks,
Mark

 

[Kevin]

Why would the dialer need to be dialing 9 for local and long distance (in
other words, all) calls? Is this required to get an outside line where the
phone you are calling from is in a multi-phone environment, like an office?
In the process of dialing these numbers, are you sure that you do not need
to reply to an inquiry with a number for a choice of options? You know,
like having to choose 1 for English, 2 for Spanish, and so on?

 

[Mark Warbeck]

The 9 is required since the location I've been working on is for use on the
road, such as in hotels. It turns out the problem was in the very first
Properties page the area code of the ISP wasn't entered so Windows could not
determine when the call was going to be long distance. The moral of the
story is always include the area code even if you are dialing locally. As
long as you check Use Area Code Rules it won't dial the area code unless
your location is not local.

 

[Kimberlee]

Dunno--but a couple of months ago, I got so frustrated with the whole
process I just signed up for an E*rthlink account. <Sigh>.
..75 per call dialed out from a hotel room, only to discover that I still
hadn't set up my calling card correctly in the system...very frustrating
experience.
~Kimberlee


: Why would the dialer need to be dialing 9 for local and long distance (in
: other words, all) calls? Is this required to get an outside line where
the
: phone you are calling from is in a multi-phone environment, like an
office?
: In the process of dialing these numbers, are you sure that you do not need
: to reply to an inquiry with a number for a choice of options? You know,
: like having to choose 1 for English, 2 for Spanish, and so on?
:
: : > Having problems getting XP to use a calling card. Here's what I've done:
: >
: > Created a new location with 800 as the area code. Configured it to dial
9
: > for local and long distance calling. Entered the access number for the
: > calling card in the field "Use this number for long distance". In the
: rules
: > I've entered the steps for the calling card, such as dial card number,
: wait,
: > dial pin, wait, dial destination number, etc.
: >
: > After all this, when I open the connection and change to this location,
it
: > only dials the basic ISP number, it doesn't use the calling card number
or
: > the steps I've defined. I tried including the 800 number in the steps
but
: > that didn't help. It's like it doesn't realize it's calling long
distance.
: I
: > feel like I'm missing something simple here. Can anybody shed some light
: on
: > this?
: >
: > Thanks,
: > Mark
: >
: > --
: > --
: > Mark Warbeck
: > mailto: (e-mail address removed)
: >
: >
:
: