Users cannot log on - admins can.

[MartinF]

Hello,

When a user tries to log on to the Terminal server he gets one of two
responses:
1. The log on window goes away and the only visible thing is the blue
Win 2000 background - not "blue screen o death". Nothing else happens.

2. The user gets a message saying that the user profile could not be
read and a standard profile was loaded instead.

The problem can be solved temporarely by upgrading the user to
administrator and resetting his session in the Terminal
services-manager.

Other symptoms are that users cannot move or delete files in their own
folders and that they often get applications that shut down due to
memory problems.

I have seen to it so that the registry memory and and the pagefile has
enough allocated memory.

The users has correct rights to the \WINNT, WINNT\SYSTEM32 and user
profiles directories.

I'm going nuts.

Best regards
/Martin

 

[MartinF]

and the server is in application mode...

 

[Vera Noest [MVP]]

You might want to install the UPHClean utility to solve the profile
load problems.
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-
8912-4E18-B570-42470E2F3582

And I would download FileMon and RegMon from
http://www.sysinternals.com/. Run them as administrator (when no
user is connected), start a TS session as a normal user and try to
run the application.

FileMon and RegMon will show you all "access denied" errors that
occur, so that you can give your users the necessary permissions on
a file-to file or Registry subkey basis.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[MartinF]

Thanks Vera!

We have already installed the hive clean up service. I will run the
File- RegMon programs to further investigate.

/Martin