Users are trying to set up their own accounts (2002)

[Guest]

My users are trying to set up their own accounts and making a mess of it.
When i arrive, all their mail is going to the Persona Folder account and no
e-mails are going to the Mailbox Inbox. I have tried everything but i know
there must be an easy solution to this. Any help appreciated.

 

[Lanwench [MVP - Exchange]]

In

My users are trying to set up their own accounts and making a mess of
it. When i arrive, all their mail is going to the Persona Folder
account and no e-mails are going to the Mailbox Inbox. I have tried
everything but i know there must be an easy solution to this. Any
help appreciated.

First and foremost, remember that "there are seldom good technological
solutions to behavioral problems" (quote from Ed Crowley, Exchange MVP).

You need a written computer use policy, that all users sign/acknowlege. You
can also set up a domain logon banner message that states something like
"Clicking OK indicates your agreement to abide by Company X's computer use
policy. Access is for authorized users only." so they have to click OK
before login. If they can't abide by the company's rules, take it up with
HR. These are not their home computers, and they should not be monkeying
around with things that....well, that they shouldn't be monkeying around
with.

That said - you shouldn't be using PST files at all on your network if you
have Exchange, in my view. I don't even like it for autoarchive.

See
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209

From a google search:
------------------------------------------
Sue Mosher, Microsoft Outlook MVP, provides a registry key that you can use
to disable the use of .PST files. Create or modify the following DWORD
registry value:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0\Outlook\DisablePST

Set the value to 1 to disable .PST files, or 0 (default) to enable them.
Note that .PST files that are already in a user's email profile will still
be able to function. Therefore, you should manually remove all .PST files
from the profile prior to setting this value.

This also includes disabling the auto-archiving feature, which takes
advantage of .PST files.

 

[Guest]

The problem is i am not the manager and the policy will not change I just
need to know how to move the e-mail from the personal folder to the mailox
inbox and ensure future e-mails do the same

 

[Lanwench [MVP - Exchange]]

In

The problem is i am not the manager and the policy will not change

You really need to take this up with your boss.

I
just need to know how to move the e-mail from the personal folder to
the mailox inbox and ensure future e-mails do the same

Moving the mail is easy - you do this in Outlook in each mail profile on
each computer.

Ensuring that they don't do this again is less easy.

 

[Guest]

Lanwenmh

Appreciate the time taken to answer but that is the precise problem I am a
hardware engineer and am a total novice on Outlook How do I change the
profile in Outlook?

 

[Guest]

Lanwench

Appreciate the time taken to answer but that is the precise problem I am a
hardware engineer and am a total novice on Outlook How do I change the
profile in Outlook?

 

[Lanwench [MVP - Exchange]]

In

Lanwench

Appreciate the time taken to answer but that is the precise problem I
am a hardware engineer and am a total novice on Outlook How do I
change the profile in Outlook?

Control Panel | Mail, to modify the profile.
To change the delivery location, and copy items out of a PST file to the
mailbox, you need to do it in the profile itself in Outlook (tools | email
accounts).

I mean no offense by this, but seriously, your company really needs to have
someone experienced
on hand who can do admin work on both Exchange and its clients, even if it's
only a consultant you bring in from time to time.
You might start with some books or classes, if this is to be part of your
job.