Username/Domain/Password prompt appearing when attempting to download Offline Address Book (Outlook

[Doogie D]

Evening all! Hope someone can help me with this, before I lose ALL my
hair! )

We've got multiple Outlook 2000 users who connect an exchange server,
but they an "Enter Password" box appears, prompting for a Username,
Domain & Password.

The box is blank & no matter what u enter it just re-appears, until
they press the ESC key once. The box'll then disappear & Outlook
closes OK...but I don't think the Offline address book is updating.

20% of the time, the box doesn't appear when closing Outlook, it's
just the other 80%!

They get this whether they're dialed in, or whilst in the office on
the network.

If I open Outlook, click Tools>Options>Mail Services, then untick
'Download Offline address book', Outlook will close correctly & not
prompt. But have it ticked & the blank username/domain/pw box appears
everytime

I've tried MSKB 321652 recommendation re: Reg entries, but all appears
OK.

Any help is greatfully appreciated guys!

All the best,

Doogie

 

[tom]

The login box should not appear if the clients profile is
set up to "login with this password, you might try
recreating one of the client profiles as a test.