username and password not recognised

[Dinahproctor]

Account: 'Dinah Email', Server: 'pop.ntlworld.com', Protocol: POP3, Server
Response: '-ERR pop operation is not allowed for this user.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Although I am putting in the correct u/name and p/word this message
continues to come up although it is allowing me to send emails but not
receive them. This has happened since moving house and ntl (virgin)
reconnecting my computer

 

[Dinahproctor]

Ahh.......... before you ask I am using Kapersky antivirus

 

[Gary VanderMolen]

Have you asked NTL (Virgin)? It looks like the server is of
the opinion that you don't have a paid account with them.

 

[Dinahproctor]

I'll check that out, thanks a lot

Have you asked NTL (Virgin)? It looks like the server is of
the opinion that you don't have a paid account with them.

 

[Gary VanderMolen]

You're welcome.

 

[Dinahproctor]

Manage to speak to someone at ntl and they are on the case and accepting (at
the moment) that it is their problem. On our way to solving it hopefully.
Thanks for your help

 

[Gary VanderMolen]

Thanks for your feedback.
Good to hear that NTL is accepting ownership of the problem.