username and password not recognised

  • Thread starter Thread starter Dinahproctor
  • Start date Start date
D

Dinahproctor

Account: 'Dinah Email', Server: 'pop.ntlworld.com', Protocol: POP3, Server
Response: '-ERR pop operation is not allowed for this user.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Although I am putting in the correct u/name and p/word this message
continues to come up although it is allowing me to send emails but not
receive them. This has happened since moving house and ntl (virgin)
reconnecting my computer
 
Have you asked NTL (Virgin)? It looks like the server is of
the opinion that you don't have a paid account with them.
 
I'll check that out, thanks a lot

Gary VanderMolen said:
Have you asked NTL (Virgin)? It looks like the server is of
the opinion that you don't have a paid account with them.
Click to expand...
 
Manage to speak to someone at ntl and they are on the case and accepting (at
the moment) that it is their problem. On our way to solving it hopefully.
Thanks for your help
 
Thanks for your feedback.
Good to hear that NTL is accepting ownership of the problem.
 
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