User trouble with Outlook

[KDawg44]

I have a user that is using Outlook and connecting to an Exchange
server. Every once in a while, the user gets an error when trying to
REPLY to a message regarding using Word as their email editor. It
states that Word is not installed or is an incorrect version.

Then I recheck the Use Word as Editor checkbox in Tools->Options->Mail
Format. This then works with new messages, but again the error pops
up and Word is turned off as the mail editor again on REPLIES ONLY.
And on any reply (not a specific message). Closing Outlook and any
related Office program does not solve the issue. After a reboot, it
is fixed - for a while.

Any thoughts on what could be going on and how to correct it? This
happens once or twice a week now for three weeks.

Thanks.

Kevin

 

[Lanwench [MVP - Exchange]]

I have a user that is using Outlook and connecting to an Exchange
server. Every once in a while, the user gets an error when trying to
REPLY to a message regarding using Word as their email editor. It
states that Word is not installed or is an incorrect version.

Then I recheck the Use Word as Editor checkbox in Tools->Options->Mail
Format. This then works with new messages, but again the error pops
up and Word is turned off as the mail editor again on REPLIES ONLY.
And on any reply (not a specific message). Closing Outlook and any
related Office program does not solve the issue. After a reboot, it
is fixed - for a while.

Any thoughts on what could be going on and how to correct it? This
happens once or twice a week now for three weeks.

Thanks.

Kevin

I'd probably try a repair install of the whole Office suite on this PC.

If that doesn't work, try posting this (and future questions such as this)
in microsoft.public.outlook, including your exact versions & SP levels of
everything. You could also crosspost to microsoft.public.exchange.clients,
although this specific issue is all Outlook/client....but it isn't a WinXP
issue.

I'd *also* suggest that you *not* enable Word as email editor as it's
slow/bloated and has caused problems everywhere I've seen people try to use
it.

 

[R. McCarty]

It could be an attempt by Outlook to reply in the format of the
originating message. Since Outlook can use RTF or HTML it
might be an HTML message. The machine in question may be
setup to use a non-Word editor for HTML code.

 

[KDawg44]

I'd probably try a repair install of the whole Office suite on this PC.

If that doesn't work, try posting this (and future questions such as this)
in microsoft.public.outlook, including your exact versions & SP levels of
everything. You could also crosspost to microsoft.public.exchange.clients,
although this specific issue is all Outlook/client....but it isn't a WinXP
issue.

I'd *also* suggest that you *not* enable Word as email editor as it's
slow/bloated and has caused problems everywhere I've seen people try to use
it.

Thanks. Yeah, Word is a real pain but when people are used to
something, breaking them of it is difficult.

I'll try the repair install.

Thanks.

 

[KDawg44]

It could be an attempt by Outlook to reply in the format of the
originating message. Since Outlook can use RTF or HTML it
might be an HTML message. The machine in question may be
setup to use a non-Word editor for HTML code.

Yeah, i was hoping it was that but it occurs on every single message,
including plain text emails from my smartphone.

I was hoping to avoid a reinstall but that appears to be the way to
go.

Thanks to everyone for your help.

 

[Lanwench [MVP - Exchange]]

Thanks. Yeah, Word is a real pain but when people are used to
something, breaking them of it is difficult.

I'll try the repair install.

Thanks.

I find that a regular regimen of beatings tends to decrease the whining
about stuff like this. Just my $02. ;-)

 

[LetoII]

I have a user that is using Outlook and connecting to an Exchange
server. Every once in a while, the user gets an error when trying to
REPLY to a message regarding using Word as their email editor. It
states that Word is not installed or is an incorrect version.

Then I recheck the Use Word as Editor checkbox in Tools->Options->Mail
Format. This then works with new messages, but again the error pops
up and Word is turned off as the mail editor again on REPLIES ONLY.
And on any reply (not a specific message). Closing Outlook and any
related Office program does not solve the issue. After a reboot, it
is fixed - for a while.

Any thoughts on what could be going on and how to correct it? This
happens once or twice a week now for three weeks.

Thanks.

Kevin

Do you see OUTLOOK in the title of this group? NO.

Ask elsewhere

 

[PD43]

Do you see OUTLOOK in the title of this group?  NO.  

Ask elsewhere- Hide quoted text -

Killfile this dweeb and you'll be doing everyone a favor.

 

[PA Bear [MS MVP]]

Outlook-specific newsgroups include:

news://msnews.microsoft.com/microsoft.public.outlook.general
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.contacts
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.bcm
news://msnews.microsoft.com/microsoft.public.outlook.fax
news://msnews.microsoft.com/microsoft.public.outlook.program_addins
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.program_vba
news://msnews.microsoft.com/microsoft.public.outlook.teamfolders
news://msnews.microsoft.com/microsoft.public.outlook.thirdpartyutil