User set as administrator does not have administrative privileges

[Taz]

User set as administrator does not have administrative privileges

 

[Shenan Stanley]

User set as administrator does not have administrative privileges

Not enough information. Please return with details.

For example

- what is it they cannot do that you believe they should be able to do?
- can you create a new user and place them in the local "administrators"
group and can they do 'whatever it is' you believe they should be able to
do?
- what is your exact operating system (flavor and service pack level at
least?)

 

[Taz]

XP, SP3. When installing software, cannot update the registry. Can't change
power settings.

 

[Taz]

Cannot create new users when logged into created account that is set with
administrator rights.

 

[Malke]

XP, SP3. When installing software, cannot update the registry. Can't
change power settings.

You're still being miserly with the details. Is this XP Pro or Home? Member
of a domain or Workgroup (or standalone)? What is the recent history of the
machine? What is its malware status?

The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

These things don't happen magically all by themselves but if you don't
provide some details, no one here can help you.

Malke

 

[Taz]

XP Pro. Brand new PC. Member of a domain. Have not had any problems with
previouse setup of PC's on the domain. We use McAfee virus protection.

 

[Dee]

I have been experiencing same problem as Taz.

1) For the past week,I have noticed that when I run NIS 2009 Full System
Scan. The definition file size was increasing.

2) Yesterday, when I went on my computer to do my daily morning scans. There
were new files and folder (most were empty, read only, hidden) in all my
profiles. After looking through these folders, I discovered that all the
programs I uninstalled were reinstalled in the Administrator Document and
Settings folder. Also, there are folders that are system folders that I
cannot delete in the Administrator profile. I successfully deleted yesterday
from the two Limited User Accounts the following folders and they are
reinstalled again this morning:
i) Nethood
ii) Printhood
iii) Application Data (Hidden)
iv) Local Settings (Hidden)
v) My Recent Documents (Hidden)
vi) SendTo
vii) Templates (Microsoft Word, Excel, Powerpoint, WinWord8) (Hidden)
ix) Cookies (Hidden)

Also, there are DAT files, which were not there five days ago:
i) NTUSER DAT file 3,584KB
ii) NTUSER.dat text file, which opens with no text and the file is 1KB the
following message:
"The process cannot access the file because it is being used by another
process" Ok button

I have an Administrator profile, which does not show at all in my Hardware
Profiles in the System.

I will continue my post later on.

Somehow Norton has networked my computer to theirs. XP Professional shows up
on my computer name, which did not exist last week.

 

[Gordon]

I have been experiencing same problem as Taz.

1) For the past week,I have noticed that when I run NIS 2009 Full System
Scan. The definition file size was increasing.

2) Yesterday, when I went on my computer to do my daily morning scans. T

Err do you do anything ELSE with your computer? If you practice safe
computing, are behind a NATS router and have an up-to-date AV app then
you shouldn't need to scan EVERY day.....

 

[John John - MVP]

Somehow Norton has networked my computer to theirs.

What makes you think that they would have done that? I seriously doubt
that Norton would have done this, more likely that you have a virus or
that someone impersonating Norton has hacked your box!

John

 

[Dee]

--
XP Home Edition 2002 SP3 Norton Internet Security 2009

Err do you do anything ELSE with your computer? If you practice safe
computing, are behind a NATS router and have an up-to-date AV app then
you shouldn't need to scan EVERY day.....

Gordon,
I just do a daily scan even though Norton does Idle Scans while I am surfing
the net. Just a habit I got into.

I had to leave yesterday when I sent my post so I didn't get a chance to
finish what I was going to send, so I just sent what I typed.

I am not networked.

My computer is connected directly to my modem and my computer is pretty
limited as far as components go.

My brother gave me this computer and paid for my internet service as I
cannot afford that on my limited income.

I do not know how to set up a network.
I don't care to have my computer networked.
So I do not have a router.
Is that a network device or something?

Prior to installing NIS 2009, I had downloaded a free program I found on
PCWorld website called Comodo Internet Security. Well, that was a big
mistake. A Comodo Help kept sending me emails, even though I have it included
in my Email Block List that comes with NIS 2009.

I chose NIS 2009, which again my brother purchased, as it was rated high in
my research for Internet Security suites: PCWorld, security forums,
AV-Test.org, C-Net for starters.

John MVP
You are most likely right with someone impersonating Norton. The reason I
said that it showed that I was networked with Norton is when I saw the above
changes to my profiles.

Additionally, there were programs that a Norton Technical Support person
from India assisted with removing Norton's free Add-On Pack (Parental &
Privacy Control) as well as Malwarebytes program as that program file kept
getting bigger and bigger. NIS 2009 had to be removed with their Removal Tool
and reinstalled by this Technical Support person from India.

These uninstalled programs showed up when the previous there were not there.

Also, when I couldn't log into my Limited Account User Profile, a User
Environment Message displayed when I clicked on my Limited Account user
profile on the Welcome Screen (I have fast switcher disabled.):

"Windows cannot log you on because your profile cannot be loaded.
Check that you are all connected to the network or your network is
functioning correctly. If this problem persists, contact your network
administrator."

So I am at a loss as to why it is displaying that message when I am not
connected to a network!

After this message displayed, I checked My Network Places on My Computer,
then I clicked on View workgroup computers and a computer icon with a single
monitor displayed. I right-clicked on that icon and selected Properties and
it has my computer name and the type is Windows Professional.

For one thing, I do NOT have Windows Professional.

I have Windows XP Home Edition Version 2002 SP3.

So that is how I can tell that my computer is networked. As well as that
network error message displaying when I click on my Limited Account User
Profile.

So any information you can provide or direction is greatly appreciated.

FYI, I did contact my ISP and Norton yesterday and they said it is a Windows
issues and that they couldn't help me. So I posted my query here when I saw
this posting.

Thanks so much for your time and help.
Dee

 

[Dee]

I also noticed that there is a program installed on my computer which I did
not install.

I do not have Vista on my computer, so I do not know why this program is
installed on my computer!!

"Microsoft Compression Client Pack 1.0 for Windows XP and Windows Server 2003

http://support.microsoft.com/kb/927374

According to this article, this file is intended for Vista users. I did not
upgrade to Vista.

"Introduction:
The Microsoft Compression Client Pack 1.0 for Microsoft Windows XP and
Microsoft Windows Server 2003 contains the Msdelta.dll file. The Msdelta.dll
file is a library that is part of the Windows Vista operating system. The
Msdelta.dll file exports functionality to create and apply binary deltas.
These deltas are used to efficiently download updates for Windows Vista. This
advanced compression technology is also suitable for many other differential
compression scenarios.

More Information:
MSDelta is the next generation of the PatchAPI compression technology that
was included in earlier version of the Windows operating system. MSDelta
typically produces smaller deltas than PatchAPI.

In order to obtain the Microsoft Compression Client Pack 1.0 for Windows XP
and Windows Server 2003, contact Microsoft Product Support services. For a
complete list of Microsoft Product Support Services telephone numbers and
information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.
Back to the top.

References:
For more information about the Delta Compression Application Programming
Interfaces, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn2.microsoft.com/en-us/library/bb267312.aspx
(http://msdn2.microsoft.com/en-us/library/bb267312.aspx)
Back to the top"

Also, this article:

"APPLIES TO

* Microsoft Windows XP Professional SP2
* Microsoft Windows XP Professional x64 Edition
* Microsoft Windows Server 2003, Enterprise x64 Edition
* Microsoft Windows Server 2003, Web Edition

Back to the top""



Also, in NIS 2009 Security History under Firewall - Network and Connections,
the activity states "Connected to a protected network (## ## L# C# ## ##).
Your computer is currently protect from the local network. To allow all the
computers on this network to communicate with your computer, in the Actions
Panel, click Trust. To block all the computers on this network from
communicating with your computer, in the Actions panel, click Restrict. This
will not interfere with your other online communications."

Any help or information is greatly appreciated.

Thanks so much.

 

[Shenan Stanley]

I also noticed that there is a program installed on my computer
which I did not install.

I do not have Vista on my computer, so I do not know why this
program is installed on my computer!!

"Microsoft Compression Client Pack 1.0 for Windows XP and Windows
Server 2003

http://support.microsoft.com/kb/927374

According to this article, this file is intended for Vista users. I
did not upgrade to Vista.

"Introduction:
The Microsoft Compression Client Pack 1.0 for Microsoft Windows XP
and Microsoft Windows Server 2003 contains the Msdelta.dll file.
The Msdelta.dll file is a library that is part of the Windows Vista
operating system. The Msdelta.dll file exports functionality to
create and apply binary deltas. These deltas are used to
efficiently download updates for Windows Vista. This advanced
compression technology is also suitable for many other differential
compression scenarios.

More Information:
MSDelta is the next generation of the PatchAPI compression
technology that was included in earlier version of the Windows
operating system. MSDelta typically produces smaller deltas than
PatchAPI.

In order to obtain the Microsoft Compression Client Pack 1.0 for
Windows XP and Windows Server 2003, contact Microsoft Product
Support services. For a complete list of Microsoft Product Support
Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines that a specific update will resolve your problem. The
usual support costs will apply to additional support questions and
issues that do not qualify for the specific update in question.
Back to the top.

References:
For more information about the Delta Compression Application
Programming Interfaces, visit the following Microsoft Developer
Network (MSDN) Web site:
http://msdn2.microsoft.com/en-us/library/bb267312.aspx
(http://msdn2.microsoft.com/en-us/library/bb267312.aspx)
Back to the top"

Also, this article:

"APPLIES TO

* Microsoft Windows XP Professional SP2
* Microsoft Windows XP Professional x64 Edition
* Microsoft Windows Server 2003, Enterprise x64 Edition
* Microsoft Windows Server 2003, Web Edition

Back to the top""



Also, in NIS 2009 Security History under Firewall - Network and
Connections, the activity states "Connected to a protected network
(## ## L# C# ## ##). Your computer is currently protect from the
local network. To allow all the computers on this network to
communicate with your computer, in the Actions Panel, click Trust.
To block all the computers on this network from communicating with
your computer, in the Actions panel, click Restrict. This will not
interfere with your other online communications."

Any help or information is greatly appreciated.

Thanks so much.

No - according to that article it is intended for WIndows XP and Windows
2003 users. ;-)

APPLIES TO

* Microsoft Windows XP Professional SP2
* Microsoft Windows XP Professional x64 Edition
* Microsoft Windows Server 2003, Enterprise x64 Edition
* Microsoft Windows Server 2003, Web Edition

For NIS support - contact Symantec.

 

[Dee]

--
XP Home Edition Version 2002 SP3
Norton Internet Security 2009

No - according to that article it is intended for WIndows XP and Windows
2003 users. ;-)


For NIS support - contact Symantec.

"The Msdelta.dll file is a library that is part of the Windows Vista
operating system. The Msdelta.dll file exports functionality to
create and apply binary deltas. These deltas are used to
efficiently download updates for Windows Vista. This advanced
compression technology is also suitable for many other differential
compression scenarios."

Well, this bit of info says that it is part of the Windows Vista OS. I have
XP Home Edition Version 2002 SP3.

Update on the USERMAPPING Registry Key: This USERMAPPING is no longer on my
Administrator Profile.

I have contacted Norton and they told me that it was a Windows issue and
that I should contact Microsoft! So I am just getting the runaround!

 

[Jim]

--
XP Home Edition Version 2002 SP3
Norton Internet Security 2009



"The Msdelta.dll file is a library that is part of the Windows Vista
operating system. The Msdelta.dll file exports functionality to
create and apply binary deltas. These deltas are used to
efficiently download updates for Windows Vista. This advanced
compression technology is also suitable for many other differential
compression scenarios."

Well, this bit of info says that it is part of the Windows Vista OS. I
have
XP Home Edition Version 2002 SP3.

Update on the USERMAPPING Registry Key: This USERMAPPING is no longer on
my
Administrator Profile.

I have contacted Norton and they told me that it was a Windows issue and
that I should contact Microsoft! So I am just getting the runaround!

My XP system has msdelta.dll, and it is dated October of 2006. Sorry, but
the KB article clearly states that there is a version for XP, and this
statement trumps whatever Norton says.

It seems to me that your experiences are best explained by malware.

Jim

 

[Dee]

--
XP Home Edition Version 2002 SP3
Norton Internet Security 2009

My XP system has msdelta.dll, and it is dated October of 2006. Sorry, but
the KB article clearly states that there is a version for XP, and this
statement trumps whatever Norton says.

It seems to me that your experiences are best explained by malware.

Jim

Thanks Jim. I guess Norton is not functioning very well in the malware
detection of their internet security. I wonder if it is time to look into
another security software. What has been your experience with internet
security software? Do you have any other security software recommendations? I
know that I cannot afford the subscription renewal as it is $100 or something
like that. Thanks so much your input.

 

[Jim]

--
XP Home Edition Version 2002 SP3
Norton Internet Security 2009




Thanks Jim. I guess Norton is not functioning very well in the malware
detection of their internet security. I wonder if it is time to look into
another security software. What has been your experience with internet
security software? Do you have any other security software
recommendations? I
know that I cannot afford the subscription renewal as it is $100 or
something
like that. Thanks so much your input.

I use NOD32, which is not free. I have used AVG in the past, and it is
free. Either one is preferable to Norton.

You should download the NAV removal tool from the Norton website before
doing anything. Once you get the tool, disconnect your computer from the
internet, go to the control panel, select the tab which removes programs,
and select Norton. After that process completes, exercise the Norton
removal tool. Install whichever AV software that you select, and connect
back to the internet.

Now, you should run a full scan.

This process can take some time and may seem complex. But many others have
been down this path without mishap.

Jim

 

[Dee]

Jim,
The NAV Removal Tool: Is this the tool to remove Norton Internet Security
2009?

I will look into AVG. I think this is the security software a friend of mine
uses.

Thanks so much for your time, advice and help.
Dee

-- ----
XP Home Edition Version 2002 SP3
Norton Internet Security 2009
-------