User name and password

  • Thread starter Thread starter Sophie
  • Start date Start date
S

Sophie

I can send emails but not receive they are asking me for my user name and
password which I have never needed before.
Account: 'Work', Server: 'customermail1.easily.co.uk', Protocol: POP3,
Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anybody help me as very frustrated.
Many thanks
 
@sophie:
First, test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing in Windows Mail is
account corruption. One thing you should try as a possible quick fix is
to delete that corrupted mail account, restart Windows Mail, then
recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Gary VanderMolen, Microsoft MVP (Mail)


"Sophie" wrote in message
I can send emails but not receive they are asking me for my user name and
password which I have never needed before.
Account: 'Work', Server: 'customermail1.easily.co.uk', Protocol: POP3,
Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

Can anybody help me as very frustrated.
Many thanks
 
@Amanda:

Do you see the error message submitted by Sophie? Where is yours?
It isn't very likely that your error message is identical.
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

Gary VanderMolen, Microsoft MVP (Mail)


"Amanda" wrote in message
I have the same problem, have you found a solution?
 
Dear Gary
Here is the error message on my Windows Mail when I try to send and receive
and it asks me for a User name and password which I do not know or have!

Account: 'pop.orangehome.co.uk', Server: 'pop.orangehome.co.uk', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I hope that you can help me with this problem.
Thank you
Amanda
 
Every mail account must have a username and password for access control.
If it wasn't so, anyone could download your mail. If you have forgotten your
username and password, you will need to call your mail service provider
(Orange).

Gary VanderMolen, Microsoft MVP (Mail)


"Amanda" wrote in message
Dear Gary
Here is the error message on my Windows Mail when I try to send and receive
and it asks me for a User name and password which I do not know or have!

Account: 'pop.orangehome.co.uk', Server: 'pop.orangehome.co.uk', Protocol:
POP3, Server Response: '-ERR [AUTH] Invalid login/password pair', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I hope that you can help me with this problem.
Thank you
Amanda
 
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